Error 39 when publishing online

Nov 09, 2016

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InDesign is giving me an Error 39 when publishing online. I have updated my InDesign, tried publishing different files and tried multiple networks and computers (PC and Mac) same error.

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Error 39 when publishing online

Nov 09, 2016

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InDesign is giving me an Error 39 when publishing online. I have updated my InDesign, tried publishing different files and tried multiple networks and computers (PC and Mac) same error.

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Nov 09, 2016 0
Adobe Employee ,
Nov 09, 2016

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Hi Nick,

Can you please try the following:

• Set the system time accurately and retry.

• Check network connection.

• Remove proxy settings if any (NTLM is not supported, rest should be reported here)

If it still does not work, please send the exact screenshot of the error with ID so that i can further investigate

Regards,

Monica SIngh

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Nov 09, 2016 0
Nov 10, 2016

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I have the same issueCapture.JPG

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Nov 10, 2016 0
Nov 10, 2016

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Hey Rebecca and Monica,

After a lengthy session with my IT guy, it was a firewall issue with our network security. If adobe could publish a list of exceptions needed to use this feature, that would be very helpful.

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Nov 10, 2016 4
Nov 14, 2017

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Same have I

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Nov 14, 2017 0
Mar 23, 2018

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Hi!

Could you please help me with this, I can't export any of the documents...

Thanks

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Mar 23, 2018 0
Mar 23, 2018

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In addition to the network settings Monica mentions, make sure you try logging out and logging back in the CC app.

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Mar 23, 2018 0
Sep 16, 2019

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I also have the same problem and my IT support are asking for exceptions to allow it through. Please let me know where we can find them.

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Sep 16, 2019 0
Mar 22, 2017

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VERSION USED - INDESIGN CC 2017,

ISSUE - WHILE PUBLISHING ONLONE InDesign is giving me an Error #39

I tried to uninstall and reinstall InDesign tried publishing different big and small files, tried different networks but via my same adobe account my Windows PC is showing this error but when I do it via my MAC it is publishing it all fine. Could you help plz like asap. Here is the screen shot of the error.

SCREEN SHOT.jpg

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Mar 22, 2017 0
Sep 17, 2019

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Hi Monica. I get error #39 as well. What do you mean by NTLM is not supported? Does that mean if my work place is using NTLM I won't be able to use Publish Online?

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Sep 17, 2019 0
Jan 10, 2021

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Mahesh5CF7_0-1610332979375.png

Even i am facing the same issue

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Jan 10, 2021 0
Jan 31, 2018

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Same problem.

I think its linked to a problem i have had with AVG - I now have Avast (which seems to be a AVG version). With AVG it was blocking PDF attachments - incoming and out going on outlook emails. I had to turn off Email scanning to get it to work but any emails already sent or received - the pdf was gone! With Avast my IT guy managed to sort it out. Now I have this error #39 when i try to update a published file. I am trying out turning off all the APP protection settings but would prefer to have the URL to add to the scanning system as safe or not to be scanned. How do I get this? Or is there a different way. As regards the comment stating what to do; the time zone is set by Microsoft (therefore its constantly 5 mins slow). Is there a time setting on InDesign? Also the proxy settings - where are these and how do I turn them off? Certainly I have a network connection!

Either way its a serious issue as this was a great way to ensure everyone had the latest version.

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Jan 31, 2018 0
Mar 26, 2019

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You can try the following steps:

- close your software
- go to the Library folder (hold the button "option" on the menu bar in Finder when you clicked "Go")
Screen Shot 2019-03-27 at 11.03.03 AM.png
- open the "Preferences" folder, find the folder "Adobe InDesign"

Screen Shot 2019-03-27 at 10.58.10 AM.png

- put the folder "Adobe InDesign" into the Trash

- restart the software

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Mar 26, 2019 0