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Error code: 5

New Here ,
Jul 20, 2020

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One of my InDesign files won't open. The following error message appears:

"The file *file name* is damaged and cannot be recovered (Error code: 5)"

Is there a support email address I can send the file to? I really need to be able to retrieve the designs

Thanks for your help.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Send a copy of the document at the following email, Adobe engineers might look at it and try to recover it
idfile@adobe.com
If you want a paid solution and not wait for Adobe to get back you can try the following
https://markzware.com/products/file-recovery-service/
-Manan

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Error code: 5

New Here ,
Jul 20, 2020

Copy link to clipboard

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One of my InDesign files won't open. The following error message appears:

"The file *file name* is damaged and cannot be recovered (Error code: 5)"

Is there a support email address I can send the file to? I really need to be able to retrieve the designs

Thanks for your help.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Send a copy of the document at the following email, Adobe engineers might look at it and try to recover it
idfile@adobe.com
If you want a paid solution and not wait for Adobe to get back you can try the following
https://markzware.com/products/file-recovery-service/
-Manan

Topics

Bug

Views

26

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 20, 2020

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Send a copy of the document at the following email, Adobe engineers might look at it and try to recover it
idfile@adobe.com
If you want a paid solution and not wait for Adobe to get back you can try the following
https://markzware.com/products/file-recovery-service/
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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