Error while launching InDesign from shortcut

New Here ,
Mar 11, 2021 Mar 11, 2021

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I can only open Indesign from the Adobe Cloud window and not from a shortcut. It gives me an error. Also, when I was making a pdf from Indesign it gives me an error and shuts down.

 

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Bug, Import and export, Performance

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correct answers 1 Correct Answer

Adobe Employee , Mar 11, 2021 Mar 11, 2021
Hi there,   Sorry to hear about this trouble. Please share the screnshots of the error messages along with the OS and version of InDesign. Also, please confirm when did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.    Try booting the system into Safe Mode ( https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode ) and check how it works there. It starts your sys...

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Adobe Employee ,
Mar 11, 2021 Mar 11, 2021

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Hi there,

 

Sorry to hear about this trouble. Please share the screnshots of the error messages along with the OS and version of InDesign. Also, please confirm when did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Try booting the system into Safe Mode ( https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode ) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

 

Regards,

Srishti

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