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Error while uninstalling InDesign

New Here ,
Oct 21, 2020

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Hi! I´ve got 2 Indesign the 2020 version and the 2021 together ?? i ve tried to unstall the oldest but it tells me that i have to save and close all my works.... but it thinks that Adobe Indesign 2021 is a work.

I ve tried to Unstall the 2021 one but it says the same like 2020.... They are making conflict and i cant open my Indd files, they all became a white paper icon.... I hope Adobe will fix my issue

 

{Renamed by MOD}

Hi there,

 

If I get it correctly, you are trying to uninstall version 2021, when version 2020 is already open and getting this error. This is an expected behavior. Whenever you install or uninstall any application from Creative Cloud, it asks you to save your work and close all adobe applications. 

 

If not, feel free to share some more information about the situation, we'll be happy to help.

 

Regards,

Srishti

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Activation billing and install, How to

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Error while uninstalling InDesign

New Here ,
Oct 21, 2020

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Hi! I´ve got 2 Indesign the 2020 version and the 2021 together ?? i ve tried to unstall the oldest but it tells me that i have to save and close all my works.... but it thinks that Adobe Indesign 2021 is a work.

I ve tried to Unstall the 2021 one but it says the same like 2020.... They are making conflict and i cant open my Indd files, they all became a white paper icon.... I hope Adobe will fix my issue

 

{Renamed by MOD}

Hi there,

 

If I get it correctly, you are trying to uninstall version 2021, when version 2020 is already open and getting this error. This is an expected behavior. Whenever you install or uninstall any application from Creative Cloud, it asks you to save your work and close all adobe applications. 

 

If not, feel free to share some more information about the situation, we'll be happy to help.

 

Regards,

Srishti

TOPICS
Activation billing and install, How to

Views

51

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 21, 2020 0
Adobe Community Professional ,
Oct 21, 2020

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for the beginning did you try a very simple thing: restart your PC and then try to uninstall Indesign 2020

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Oct 21, 2020 0
Adobe Employee ,
Oct 21, 2020

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Hi there,

 

If I get it correctly, you are trying to uninstall version 2021, when version 2020 is already open and getting this error. This is an expected behavior. Whenever you install or uninstall any application from Creative Cloud, it asks you to save your work and close all adobe applications. 

 

If not, feel free to share some more information about the situation, we'll be happy to help.

 

Regards,

Srishti

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Oct 21, 2020 0