Every document needs repairing when I open and make changes

Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Everytime I create a document, save it, close it and then open at a later time to make changes I get an alert (attached screenshot) that InDesign is having difficulty in reading some unsaved changes.  I then have to repair it and Save as a new file. All works fine until I close it again and open to make changes - then I have to go through the same thing again.  I'm also getting a vertical red bar to the right of some documents as well as horizontal lines covering a page.  It's all very strange and annoying.  This has never happened before.  I have gone through going into Caches and naming the Adobe InDesign folder .old as well as the com. adobe.InDesign.old then open InDesign through Creative Cloud.  It still does it.  Not sure what to do.  Is anyone else seeing this?  I'm working on a new iMac, macOS Big Sur 11.4, InDesign 16.2.1.  This all started happening when I updated to 16.2.1.  Please help!!

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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The red bar is the GPU performance - go to the InDesign>Preferences Or File>Preferences and navigate to GPU performance and turn it off. It's a known bug.

 

As for the other issue

You could try exporting your file to an IDMLYou could try exporting your file to an IDML

File>Export and choose IDML.

Once exported you can open the IDML file in InDesign and resave it to a new file name.

 

If that isn't working for you or the problem persists with other files

- you could try repair your preferences. 

As InDesign is loading up

Delete InDesign preferences with shortcuts
  1. Windows: Shift+Ctrl+Alt.
  2. Mac OS: Shift+Control+Option+Command.

 

Note you may need to turn off the GPU performance again once you reset your preferences.

 

 

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Wait a new iMac - has it got the M1 chip?

If so - that's the problem - InDesign doesn't work natively with the M1 chip. 

 

Adobe minium spec for InDesign is an Intel or AMD chip - not M1, it's not listed as a supported processor

It is in progress, but not released yet.

 

But at the moment Apple emulates the x86 architecture of the Intel/AMD chips through an emulator called Rosetta 2 that is an Apple product.

 

 

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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How can I find out if it has an M1 chip?

iMac (Retina 5K, 27-inch, 2020)

Processor: 3.8 GHz 8-Core Intel Core i7

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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Ok it's the intel chip - so not the issue - thanks for checking.

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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Please follow my steps above and let us know how it's going.

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Exported 3 files to IDML and tried opening and InDesign crashed!  Tried repairing my preferences and the same warning appeared about needing repair.  Something is definitely wrong : /

Thanks!  I hope there's something I can do.  Appreciate the help!!

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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At this stage I'd try the creative Cloud cleaner tool.

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Jul 01, 2021 Jul 01, 2021

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So I tried the cleaner tool and all it does is uninstall InDesign.  I restart and reinstall and still the same problem.  Is there anyone out there that can help me solve this issue?  Please let me know.  Thanks much!

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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Are you storing the files on some sort of newtork drive? That might be the problem.

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Nope - just on my machine

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello, I've been having the very same issue with saving files, but it started with the update to 16. Running on an Intel Core i5...21.5 iMac, 2019 with Catalina. It doesn't matter how large the file is. It could be a blank page with the word test on it and it will still need to be repaired.

 

I've been copying the pages into new documents, then saving them, but that only works half the time. It usually crashes before I can get that done. The only thing I haven't tried is installing an older version to see if it alleviates the problem, but then I'll have a problem opening new documents.

 

I hope someone can find a solution. Ugh. Thanks!

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Me too!

Haven't tried the Cleaner Tool yet. Will try to attempt that this weekend and will let you know if that does the trick.

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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Still haven't tried the cleaner tool.  A bit skeptical since there's so many steps and I'm not having problems with any other apps but InDesign.  I tried uninstalling and installing again but no change.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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I hear ya, I wouldn't be able to use the cleaner tool due to corporate settings on my Mac. I uninstalled 16.2.1 and any other version I had. Then reinstalled plain 16.0 and turned off a couple of fonts that won't work in the future with InDesign. Thankfully, the problem hasn't really happened much, fingers crossed. Just once or twice in the last week. I'll take it for now and wait on upgrading for a while. Good luck!

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