Highlighted

Export to Adobe PDF (print) crashes InDesign 2020 on Windows 10

New Here ,
Jul 16, 2020

Copy link to clipboard

Copied

This seems to be happening intermittently across several different InDesign editions from .indd files.

 

Is there any permanent solution to this instead of doing a workaround of exporting firstly to .idml file, opening it and repeating the process to .pdf...

 

Any assistance greatly appreciated!

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this trouble. Going by the details you shared above, there could be two possible reasons. Either the files are corrupt/ damaged, as they are working fine after being saved a IDML (which removes minor corruption) or it might be due to the network errors. 

 

Could you please try the following steps and share your observations with us:

  • Copy-paste the same files to the Desktop
  • Print PDF and save the exported file on the Desktop itself.
  • Let us know if the InDesign still crashes.

 

We're here to help, just need more info.

 

Regards,

Srishti

TOPICS
Bug, Import and export, Performance

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Export to Adobe PDF (print) crashes InDesign 2020 on Windows 10

New Here ,
Jul 16, 2020

Copy link to clipboard

Copied

This seems to be happening intermittently across several different InDesign editions from .indd files.

 

Is there any permanent solution to this instead of doing a workaround of exporting firstly to .idml file, opening it and repeating the process to .pdf...

 

Any assistance greatly appreciated!

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this trouble. Going by the details you shared above, there could be two possible reasons. Either the files are corrupt/ damaged, as they are working fine after being saved a IDML (which removes minor corruption) or it might be due to the network errors. 

 

Could you please try the following steps and share your observations with us:

  • Copy-paste the same files to the Desktop
  • Print PDF and save the exported file on the Desktop itself.
  • Let us know if the InDesign still crashes.

 

We're here to help, just need more info.

 

Regards,

Srishti

TOPICS
Bug, Import and export, Performance

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 16, 2020 0
Adobe Community Professional ,
Jul 16, 2020

Copy link to clipboard

Copied

Can you tell us more about your systems versions? OS versions?

Mike Witherell

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 16, 2020 0
New Here ,
Jul 16, 2020

Copy link to clipboard

Copied

Mike,

 

Happening to multiple users on Windows 10 Pro x64 (builds 1903 and 1909).

Some are using InDesign 15.1 and others 15.1.1 (as we've seen, there should have been a fix for the issue in the newest edition)

 

File are stored in Sharepoint, if relevant at all. Export path would have been the source folder, as well on Sharepoint.

Although, this hasn't been happening previously even though the files were in the same places.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 16, 2020 0
Adobe Employee ,
Jul 17, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this trouble. Going by the details you shared above, there could be two possible reasons. Either the files are corrupt/ damaged, as they are working fine after being saved a IDML (which removes minor corruption) or it might be due to the network errors. 

 

Could you please try the following steps and share your observations with us:

  • Copy-paste the same files to the Desktop
  • Print PDF and save the exported file on the Desktop itself.
  • Let us know if the InDesign still crashes.

 

We're here to help, just need more info.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 17, 2020 0
Adobe Employee ,
Jul 26, 2020

Copy link to clipboard

Copied

Hi David,

I would like to know if the steps suggested above worked for you, or the issue still persists.
Kindly update the discussion if you still need assistance with it.

Thanks,
Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 26, 2020 0