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File corrupted on quicksave

Explorer ,
Nov 19, 2020

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I have three days of work on my iD file. I need it for tomorrow, and just as I was finished for today, I tried to quick save it. The program closed itself and when I've reponed it, it said the file is corrupted. I've tried to 'repair it by the server' and it did nothing - except for making the file TWICE THE SIZE!!!


I need this file for tomorrow or I'll lose my job. Is there an Adobe employy that can help me?

 

I've already send the file to support email, but I'm trying to get as many chances as I can.

 

Plase help me.

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File corrupted on quicksave

Explorer ,
Nov 19, 2020

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I have three days of work on my iD file. I need it for tomorrow, and just as I was finished for today, I tried to quick save it. The program closed itself and when I've reponed it, it said the file is corrupted. I've tried to 'repair it by the server' and it did nothing - except for making the file TWICE THE SIZE!!!


I need this file for tomorrow or I'll lose my job. Is there an Adobe employy that can help me?

 

I've already send the file to support email, but I'm trying to get as many chances as I can.

 

Plase help me.

TOPICS
Bug, Performance

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37

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Nov 19, 2020 0
Most Valuable Participant ,
Nov 19, 2020

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What does quick save mean?

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Nov 19, 2020 0
Explorer ,
Nov 19, 2020

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Ctrl+S.

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Nov 19, 2020 0
Adobe Community Professional ,
Nov 19, 2020

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Hi @JPRM:

 

Here are the steps to follow to repair a damaged InDesign file:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

In that document is a link to send the file to Adobe for review: idfile@adobe.comadobe.com. This is likely where it was sent automatically, but just in case.

 

Finally, there is a commercial service (paid service) that can repair a damaged file: https://markzware.com/products/file-recovery-service/.

 

Once you get this working again, give some thought to creating incremental back-ups (choosing Save as to save the file under a new name) on a regular basis, so that you just lose a few hours and not an entire document. Also consider saving to dropbox or the creative cloud files, both of which offer history for your files—meaning you can restore a previously saved version.

 

~Barb 

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JPRM LATEST
Explorer ,
Nov 19, 2020

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I've already sent the file to idfile@adobe.comadobe.com but got an auto responder they will be available on MONDAY. How is this even possible for a paid (and one of the most expensive) software? My mind cannot grasp the logic in this.

Besides - yes, I know t's good to create a copy. O do this every once in a while, but It's almost 2021. How is it possible that this software still makes files corrupted? I would seriously want to know. Maby it's time to make the save function safer for the users? The sole fact i have to think/be afraid of stuff like this is literally beyond me.

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