file icons in file manager

Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Ever since updated CC Indesign to newest version, my file icons in file explorer (pc) are blank?  any idea how to fix this?

Thanks

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Hi Dave:

 

Looking at past forum posts, it seems like a complete uninstall/reinstall will solve this problem. 

 

~Barb 

 

 

 

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Hi Barb.  Thanks for your response.  Did a reinstall but it didn't work. It is just annoying, doesn't effect functionality.

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Hi Dave:

 

I work on Macs so haven't seen this issue personally. Could it be a file association issue? Does double clicking the file in the Explorer window open the file in InDesign?

 

~Barb 

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Hi Barb.  Yes if I double click the file opens.  It really is just an annoyance,  but all works well.

Thanks.

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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It looks like this was reported as a bug here: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38973094-thumb-nail-of-....


The InDesign team said to try:

 

Please let us know if the below-mentioned workaround works for you:

- Try restarting your Windows machine.
- Use the “Restart” option and NOT “Shutdown”.

—Adobe InDesign team

 

Does it? There is no follow-up.

 

~Barb 

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