File not opening (version)

New Here ,
Dec 07, 2020

Copy link to clipboard

Copied

When I try to open a file to continue working on a pop up occurs stating that the file can't be opened because it's has been created in a version... Adobe InDesign 16.0... its gives the option to convert files after update. I have gone on to update software and convert the files but this occurs about 30% into the process... "Unable to convert... the IDML file conversion service is temporarily unavailable. Try again later", this means I can't access any of my files for university lectures/seminars and not really sure what the cause is? I have tried multiple times now to see if it's a system error but same keeps happening and I'm running out of time with deadlines extra. Hope someone had a solution? 

TOPICS
How to

Views

26

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

File not opening (version)

New Here ,
Dec 07, 2020

Copy link to clipboard

Copied

When I try to open a file to continue working on a pop up occurs stating that the file can't be opened because it's has been created in a version... Adobe InDesign 16.0... its gives the option to convert files after update. I have gone on to update software and convert the files but this occurs about 30% into the process... "Unable to convert... the IDML file conversion service is temporarily unavailable. Try again later", this means I can't access any of my files for university lectures/seminars and not really sure what the cause is? I have tried multiple times now to see if it's a system error but same keeps happening and I'm running out of time with deadlines extra. Hope someone had a solution? 

TOPICS
How to

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 07, 2020 0
Adobe Community Professional ,
Dec 07, 2020

Copy link to clipboard

Copied

Which version of InDesign and OS do you have – earlier versions won't open v16. Get the v16 version saved as an IDML and you should be able to open it. There may be text reflow and font problems – hopefully it used OTF fonts.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 07, 2020 0
Most Valuable Participant ,
Dec 07, 2020

Copy link to clipboard

Copied

You are using an earlier version of InDesign that the creator of that file. Time to update.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 07, 2020 0
Adobe Community Professional ,
Dec 07, 2020

Copy link to clipboard

Copied

I have gone on to update software

What version did you update to, exactly, @Grace5FB2?

 

~Barb 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 07, 2020 0