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File save issues on network using indesign 2020

New Here ,
Feb 04, 2020

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Dear Abode,

 

I try to save a InDesign file to file server and since Adobe 2020 this is not working anymore.

I make some document and choose for SAVE or SAVE AS, but when saving in INDD file

This is resulting in an error and an message the file is corrupted

error.png


But this is strange, even newly created files are getting this message.

When I save the document as IDML at the same location, its working as expected.

 

Saving the file as INDD upon the desktop, is not having problems at all.

So only files as Indd saved upon the server are giving errors.

 

Trying to save files from Photoshop or Illustrator is no problem at all…

 

Please help me with this case to get it fixed.

Community Beginner
Correct answer by skyper | Community Beginner

Ha, I think we found the problem. The affected client had an outdated bios and after the update the saving works again. That's odd.

 

Okay, unfortunately, that problem hasn't been solved after all. Now it's intermittent, but it's still there. After several restarts it sometimes disappears.

Even after a complete reinstallation of the Creative Cloud it is still there.

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File save issues on network using indesign 2020

New Here ,
Feb 04, 2020

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Dear Abode,

 

I try to save a InDesign file to file server and since Adobe 2020 this is not working anymore.

I make some document and choose for SAVE or SAVE AS, but when saving in INDD file

This is resulting in an error and an message the file is corrupted

error.png


But this is strange, even newly created files are getting this message.

When I save the document as IDML at the same location, its working as expected.

 

Saving the file as INDD upon the desktop, is not having problems at all.

So only files as Indd saved upon the server are giving errors.

 

Trying to save files from Photoshop or Illustrator is no problem at all…

 

Please help me with this case to get it fixed.

Community Beginner
Correct answer by skyper | Community Beginner

Ha, I think we found the problem. The affected client had an outdated bios and after the update the saving works again. That's odd.

 

Okay, unfortunately, that problem hasn't been solved after all. Now it's intermittent, but it's still there. After several restarts it sometimes disappears.

Even after a complete reinstallation of the Creative Cloud it is still there.

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Bug

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828

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Feb 04, 2020 0
Adobe Employee ,
Feb 04, 2020

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Hi Wendy,

 

Sorry to hear about your experience. Would you mind sharing version of InDesign and OS?
Also, please try saving file on local drive and then copy/move it to the network location and see if that is working.
Looking forward to your response.

 

Regards,

Ashutosh

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Feb 04, 2020 0
New Here ,
Feb 05, 2020

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Hi Ashutosh,

 

Thanks for replying. We use Windows 10 and InDesign 15.0.1

The file saving on local disk is working (like I said) and copying to the network/share is working as expected as well. But only saving from InDesign isnt working. Photoshop and Illustrator don't have those problems.

 

We have this issue upon 4 computers, with different Adobe Accounts, so it isnt related to my account.

 

Would love to hear again.

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Feb 05, 2020 0
New Here ,
Apr 22, 2020

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Hi,

Has there been any progress with this issue? I am having the same problem.

Indesign CC 2020 15.0.1 MAC. I also have older verisons of Indd that it is occuring on the same computer.

Other people can access the same files and have no problem.

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Apr 22, 2020 0
Community Beginner ,
May 27, 2020

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Ha, I think we found the problem. The affected client had an outdated bios and after the update the saving works again. That's odd.

 

Okay, unfortunately, that problem hasn't been solved after all. Now it's intermittent, but it's still there. After several restarts it sometimes disappears.

Even after a complete reinstallation of the Creative Cloud it is still there.

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May 27, 2020 0
Community Beginner ,
May 25, 2020

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Same Problem here, only one Client affected. InDesign 15.0.3. - Windows 10

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May 25, 2020 0