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Find/Change not working in InDesign 2020

New Here ,
Jul 27, 2020

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I'm working in InDesign 2020 on a Mac. Find/change either doesn't work at all ("Cannot find match") or works for a while and then suddenly gives up in the middle of my document, giving me the "Cannot find match" when there plainly are matches right there. If I quit InDesign and restart, it usually works for a while, but then stops working again. Anyone have any ideas?

Adobe Community Professional
Correct answer by Bill_Silbert | Adobe Community Professional

Try resetting your InDesign preferences. Hopefully returning your InDesign to its defaults will take care of the problem.

To do so on a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Find/Change not working in InDesign 2020

New Here ,
Jul 27, 2020

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I'm working in InDesign 2020 on a Mac. Find/change either doesn't work at all ("Cannot find match") or works for a while and then suddenly gives up in the middle of my document, giving me the "Cannot find match" when there plainly are matches right there. If I quit InDesign and restart, it usually works for a while, but then stops working again. Anyone have any ideas?

Adobe Community Professional
Correct answer by Bill_Silbert | Adobe Community Professional

Try resetting your InDesign preferences. Hopefully returning your InDesign to its defaults will take care of the problem.

To do so on a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Adobe Community Professional ,
Jul 27, 2020

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Try resetting your InDesign preferences. Hopefully returning your InDesign to its defaults will take care of the problem.

To do so on a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Adobe Community Professional ,
Jul 27, 2020

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In addition to my first post I should also point out that if you are searching through the entire document ("Document" is chosen in the "Search" pull-down menu) then make sure that there are no selected text frames. Also make sure that the first two icons under the "Search" pull-down are clicked on so that any locked layers will be included in the search. If you are searching through just one text frame then make sure it is selected and that "Story" has been chosen as the search parameter.

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Adobe Community Professional ,
Jul 27, 2020

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Can you upload a screen shot of your Find/Change panel? Most of the time this happens to me, my settings need to be adjusted (as Bill Silbert suggested).

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