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First time using indesign, can't save or export a file

New Here ,
Jul 10, 2020

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New document, 1 text box 1 sentance. InDesign can't save the file as it says it is corrupted.

Mac Osx14. 8Gb Ram

InDesign cc 

Only creative cloud is open,

Once we had updated our mac OS to a later version of Mohave and we deleted the sniffer program with Adobe cs we are now able to save and export Indesign files correctly. Thanks


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First time using indesign, can't save or export a file

New Here ,
Jul 10, 2020

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New document, 1 text box 1 sentance. InDesign can't save the file as it says it is corrupted.

Mac Osx14. 8Gb Ram

InDesign cc 

Only creative cloud is open,

Once we had updated our mac OS to a later version of Mohave and we deleted the sniffer program with Adobe cs we are now able to save and export Indesign files correctly. Thanks


This message and any attachments to it is for the intended addressee only. Please contact us immediately if you have received this communication in error.

Topics

How to, Performance

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47

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Jul 10, 2020 0
Most Valuable Participant ,
Jul 10, 2020

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Please show the message in full.

Please tell us the exact version of InDesign (not "latest")?

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Jul 10, 2020 0
Adobe Community Professional ,
Jul 10, 2020

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Hello, can you tell us more ? Mac or PC ? Indesign Version ... It will be more efficient 😉 

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Jul 10, 2020 0
Adobe Employee ,
Jul 20, 2020

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Hi there,

 

I'm hoping that the issue is resolved for you. 

If any of the above-mentioned solutions or suggestions helped, please mark them correct.

If not, do let us know so that we can assist you further.

 

Regards,

Sheena

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Jul 20, 2020 0
New Here ,
Jul 20, 2020

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Once we had updated our mac OS to a later version of Mohave and we deleted the sniffer program with Adobe cs we are now able to save and export Indesign files correctly. Thanks


This message and any attachments to it is for the intended addressee only. Please contact us immediately if you have received this communication in error.

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Jul 20, 2020 0