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Font issue going to or from Mac/Windows

New Here ,
Feb 14, 2020

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Another InDesign user has created a document using OpenType font on a Mac.  When I open it on my windows machine it doens't reconize the font.  If I change the font to what it should be and send it back, their InDesign doesn't reconize the font.   We have the same version of InDesign, I have even packaged the fonts and installed them going both directions, still no sucess.  How do I get both to reconize the fonts from one machine to the other?

 Attached is the screenshot for find fonts on my Windows machine. 

 

D6DD5C76-803E-4884-B5F6-5F081C720ABF.png

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Font issue going to or from Mac/Windows

New Here ,
Feb 14, 2020

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Another InDesign user has created a document using OpenType font on a Mac.  When I open it on my windows machine it doens't reconize the font.  If I change the font to what it should be and send it back, their InDesign doesn't reconize the font.   We have the same version of InDesign, I have even packaged the fonts and installed them going both directions, still no sucess.  How do I get both to reconize the fonts from one machine to the other?

 Attached is the screenshot for find fonts on my Windows machine. 

 

D6DD5C76-803E-4884-B5F6-5F081C720ABF.png

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Feb 14, 2020 0
Most Valuable Participant ,
Feb 14, 2020

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That really tells us nothing. Are you actually emailing packaged files or working on a shared drive or perhaps via dropbox?

That font has to either be in a document fonts folder or installed.

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Feb 14, 2020 0
New Here ,
Feb 14, 2020

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I've tried it both ways.  Through email and sharepoint.  We sent the files over email and got the error.  Then we packaged the fonts, saved the package on sharepoint, installed them on the other OS, but still got the error. 

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Feb 14, 2020 0
Adobe Employee ,
Feb 14, 2020

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The problem seems to be with some of the Arial fonts. The Arial and Times New Roman fonts on Windows and MacOS are quite different in terms of encodings, glyph complements, etc.

 

That is probably the cause of the problem. Conceivably packaging the fonts would solve the problem, but I suspect that InDesign is finding both the packaged and installed fonts and is noting the conflict.

 

- Dov Isaacs, Principal Scientist, Adobe

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Feb 14, 2020 0
New Here ,
Feb 14, 2020

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Would deleting the other fonts and only installing Mac fonts work?

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Feb 14, 2020 0
Adobe Employee ,
Feb 14, 2020

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Don't do that!

 

Windows counts on the availability of the glyphs and encodings of its system fonts including Arial, Times New Roman, Courier New, etc. You'd probably be much better off using a font family other than Arial 🙄

 

- Dov Isaacs, Principal Scientist, Adobe

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Feb 14, 2020 1
Adobe Community Professional ,
Feb 17, 2020

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I agree. We had this same problem with Times/Times New Roman when switching from Mac OS to Windows. We kept going back and forth, which was annoying. We eventually switched to a cross-compatible font and that fixed the issue.

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Feb 17, 2020 0
Adobe Community Professional ,
Jun 08, 2020

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When setting up a new Mac, I typically remove the "Microsoft" fonts from my Mac and copy over identically-named versions from my Windows computer. That way, I don't continually have to replace Wingdings with Wingdings when exchanging files between platforms.

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Jun 08, 2020 0
Adobe Community Professional ,
Jun 08, 2020

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Additional info:

Vitually all the Windows versions of "Microsoft" fonts are OpenType. Apple insists on still using TrueType formats which is why the two systems don't recogize the same-name fonts. (See Rob_Day's post about the Apple format.) The problem is with the Apple font. format. Replace them with the Windows OT versions and the problem disappears. 

 

Obviously, when sending to someone on a Mac who has not switched fonts, they will get the missing font problem. However, a packaged folder should include OT versions from either Windows or the modified Macs.

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Jun 08, 2020 0
Adobe Community Professional ,
Feb 19, 2020

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Switch to an OpenType version of your fonts, which are all cross-platform compatible.

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Feb 19, 2020 0
Adobe Community Professional ,
Feb 19, 2020

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The OSX Arial system font is listed as OpenType with TrueType outline by Font Agent, but the extension is .ttf. I’m wondering if that’s a problem when crossing between platforms?

 

Screen Shot 8.pngScreen Shot 9.png

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Feb 19, 2020 0
New Here ,
Feb 19, 2020

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The font is listed as an OpenType font on both OS's but it also is TrueType in the screenshot I attached.  Regardless, because it is an OpenType it should work for both but neither one reconizes the others version.

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Feb 19, 2020 0
Adobe Employee ,
Feb 19, 2020

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No, it isn't.

 

Unfortunately, .ttf can represent either (1) and old style TrueType font or (2) and OpenType TrueType font. And to make matters worse, .otf can be used to represent either (1) an OpenType CFF font (i.e., Bezier outlines in an OpenType font - similar to Type 1 fonts) or (2) an OpenType TrueType font (i.e., quadratic outlines in an OpenType format - similar to old TrueType fonts). 

 

Unfortunately, you cannot tell the difference unless you open up the file and check the font's internal tables - the file suffix really is not reliable.

 

- Dov Isaacs, Principal Scientist, Adobe

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Feb 19, 2020 0
New Here ,
Jun 08, 2020

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Same issue on my side, I frequently open the same document on my personal Mac and my work Wondows machine. So @Dov it sounds like the best bet is to convert the fonts each time I switch operating systems, correct? Or is there another solution (other than using different fonts, which are defined by our brand standards and cannot be altered?)

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Jun 08, 2020 0