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I have an InDesign document that uses Motiva Sans. The whole font is activated in Adobe Fonts. However, the Light Italic, Light, Bold and Regular versions won't activate in my document, even though the missing fonts box says that all four of them are available from Adobe Fonts. When I click 'Activate', the wheel turns for a few minutes and then stops. The fonts never activate.
I'm running InDesign 14.0.3.
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Hi PurpleSinger:
~Barb
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Hi PurpleSinger: And this is happening in just that one file? Do the fonts work correctly in other files?
If yes, here are steps to deal with a damaged InDesign file. I would focus on steps 3 and 4 first.
https://helpx.adobe.com/indesign/kb/troubleshoot-damaged-indesign-documents.html
~Barb
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Hi PurpleSinger: I just activated them and they are working fine on my Mac. Are you Mac or Windows? Can you deactivate them and try to reactivate them? Are they available in any other applications? Photoshop/Illustrator/Word? (If looking in Word, be sure to exit Word and restart.)
~Barb
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Hi PurpleSinger:
Ok. Two more ideas. I was still playing around with Motiva Sans when you were responding and activating them one at a time was inconsistent. I ended up deactivating them all at fonts.adobe.com, and then activating all 14 at once.
But since you are seeing them in Word, they are activated, so now InDesign is the suspect. There are a few things you can do to rebuild preferences/cache and based on your last response, that's next. Start at the top of the file and work your way down, testing between each step.
https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/
~Barb
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Thanks, Barb, Unfortunately, until I can persuade my system administrator to unlock the relevant folders, I can go no further.
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OK. We will be here when you are ready to move ahead.
~Barb