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Fonts missing only in Indesign on Catalina

Community Beginner ,
Mar 16, 2020

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Last week all fonts in a document in InDesign went broke. They are all Adobe Fonts from Creative Cloud. But they aren't the only ones. Random fonts are between square brackets and don't work.

Everything works perfectly in Adobe Photoshop, Illustrator and XD and in other apps.

 

I have:

- tried to activate in Indesign missing fonts, but doesn't work (by the way they are already active)
- disintalled Adobe Indesign

- deactivated all font in the Creative Cloud and reactivate just what needed

- cleared Indesign preferences

- cleared font cache by terminal

 

Anything else to do? I can't substitute the missing fonts... I am desperate. Many thanks.

 

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Fonts missing only in Indesign on Catalina

Community Beginner ,
Mar 16, 2020

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Last week all fonts in a document in InDesign went broke. They are all Adobe Fonts from Creative Cloud. But they aren't the only ones. Random fonts are between square brackets and don't work.

Everything works perfectly in Adobe Photoshop, Illustrator and XD and in other apps.

 

I have:

- tried to activate in Indesign missing fonts, but doesn't work (by the way they are already active)
- disintalled Adobe Indesign

- deactivated all font in the Creative Cloud and reactivate just what needed

- cleared Indesign preferences

- cleared font cache by terminal

 

Anything else to do? I can't substitute the missing fonts... I am desperate. Many thanks.

 

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Bug, Type

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174

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Adobe Community Professional ,
Mar 16, 2020

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Is this happening in all documents or just one document? If it is just the one try exporting the file as an IDML and then open that in your current version of InDesign. This process can sometimes clean up corruption in a file. If the fonts are still not showing correctly try changing them to another font and then back to the first one (it's possible that clearing the corruption can fix the underlying problem but the fonts themselves may need to be reimported).

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Community Beginner ,
Mar 16, 2020

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It's happening in all the documents. At the beginning, I tried to export as an IDML file but nothing changed (the screenshot is from this one).

 

The problem is global to InDesign, for all existing documents and new ones.

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Adobe Community Professional ,
Mar 16, 2020

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The only other troubleshooting process for InDesign that it looks like you haven't tried is to delete your InDesign Cache files (this is not the same as font caches).

To do so on a Mac:

The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

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Community Beginner ,
Mar 16, 2020

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Thank you Bill_Silbert.  I have just deleted the entire InDesign cache folder as you suggest, but fonts are still missing.

Here a screenshot from a new document trying to use Adelle that is activated in Adobe Fonts (no conflicts in Creative Cloud app) but still in square brackets.

Screenshot 2020-03-16 at 21.36.49.png

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Adobe Community Professional ,
Mar 16, 2020

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Since, as you say, the problem is with Adobe Fonts specifically (fonts which are not physically loaded on your computer) I think that you will need to contact Adobe Customer Care: https://helpx.adobe.com/support.html. I think that since this is Cloud related they would be your best bet for help.

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