Free trial

[Florence5E60]

Hello. I have recently ended a trial period connected to my uni account. I bought the 16 pound a month all app student deal so I could carry on using it. This worked for a few days/ week, however now it's logged me out and saying it's the end of my trial period. However I have paid for it. I have been sent an email with a new Apple ID but when I log into it, it says I haven't purchased anything. Please could someone help, I have a dissertation hand in, in a few days!

[Manan Joshi · Accepted solution]

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan