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Getting Error code 5 while opening file in InDesign 2015

New Here ,
Jun 25, 2020

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Hi, I am having trouble opening a file. It says that the file is damaged and can not be restored (error code 5). I really need this file to open now and I had saved it correctly 10 hours ago. Is it possible to maybe get a earlier saved version of this back or what can I do? 

 

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Getting Error code 5 while opening file in InDesign 2015

New Here ,
Jun 25, 2020

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Hi, I am having trouble opening a file. It says that the file is damaged and can not be restored (error code 5). I really need this file to open now and I had saved it correctly 10 hours ago. Is it possible to maybe get a earlier saved version of this back or what can I do? 

 

{Renamed by MOD}

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Jun 25, 2020 0
Adobe Employee ,
Jun 25, 2020

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Hi there,

 

Sorry to hear about your experience. We'll be happy to help. I'd recommend installing the latest version of InDesign and try opening the file. I'd request following the steps provided on help article(https://helpx.adobe.com/in/indesign/kb/troubleshoot-file-issues.html) and let us know if it helps.

 

Regards,

Ashutosh

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Jun 25, 2020 0
New Here ,
Jun 25, 2020

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Hi,

I installed the latest version of creative cloud and indesign, but it still
gives the same error code when I try to open it. Do you know how I can
restore this?

Regards,
Sem van de Loo

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Jun 25, 2020 0
Adobe Employee ,
Jul 06, 2020

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Hi Sem,

 

Please share your file on the email address: idfile@adobe.com

We'll try our best to recover the document.

 

Thanks!

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Jul 06, 2020 0