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GIANT MEDIA BUTTON

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Jun 18, 2020

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I ONLY HAVE 1 DAY USING THE TEST LICENSE AND SIGNED FOR ONE MONTH. TODAY I PLACED A VIDEO IN MY PROJECT, TO LEARN HOW TO CONFIGURE AND USE THIS RESOURCE. BY CLICKING ON THE "MEDIA" OPTION, THE SCREEN STARTED TO INCREASE, AND EVERY TIME I CLICK AGAIN, THE PANEL CONTINUES INCREASING, UNTIL THE PROGRAM LOCKED. WHAT SHOULD I DO?

 

Adobe Community Professional
Correct answer by Laubender | Adobe Community Professional

Professor Rafael Amaral said: "…WHAT SHOULD I DO?"

 

I would switch to a different workspace, save it to a custom name and try again.

 

If that does not help I would trash preferences and caches and start over again.

 

[1] Quit InDesign.

[2] On Windows 10 preferences can be found here:

USERNAME > AppData > Roaming > Adobe > InDesign > Version 15.0

Zip the Version 15.0 folder if you are using InDesign 2020 and then remove it.

[3] On Windows 10 caches can be found here:

USERNAME > AppData > Local > Adobe > InDesign > Version 15.0

Zip the Version 15.0 folder if you are using InDesign 2020 and then remove it.

[4] Restart InDesign and try again.

 

If that does not help I would uninstall InDesign, restart the machine, log out from Creative Cloud Desktop App, log in again and install InDesign again.

 

Regards,
Uwe Laubender

( ACP )

Topics

Bug, EPUB, Publish online, Scripting

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GIANT MEDIA BUTTON

New Here ,
Jun 18, 2020

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I ONLY HAVE 1 DAY USING THE TEST LICENSE AND SIGNED FOR ONE MONTH. TODAY I PLACED A VIDEO IN MY PROJECT, TO LEARN HOW TO CONFIGURE AND USE THIS RESOURCE. BY CLICKING ON THE "MEDIA" OPTION, THE SCREEN STARTED TO INCREASE, AND EVERY TIME I CLICK AGAIN, THE PANEL CONTINUES INCREASING, UNTIL THE PROGRAM LOCKED. WHAT SHOULD I DO?

 

Adobe Community Professional
Correct answer by Laubender | Adobe Community Professional

Professor Rafael Amaral said: "…WHAT SHOULD I DO?"

 

I would switch to a different workspace, save it to a custom name and try again.

 

If that does not help I would trash preferences and caches and start over again.

 

[1] Quit InDesign.

[2] On Windows 10 preferences can be found here:

USERNAME > AppData > Roaming > Adobe > InDesign > Version 15.0

Zip the Version 15.0 folder if you are using InDesign 2020 and then remove it.

[3] On Windows 10 caches can be found here:

USERNAME > AppData > Local > Adobe > InDesign > Version 15.0

Zip the Version 15.0 folder if you are using InDesign 2020 and then remove it.

[4] Restart InDesign and try again.

 

If that does not help I would uninstall InDesign, restart the machine, log out from Creative Cloud Desktop App, log in again and install InDesign again.

 

Regards,
Uwe Laubender

( ACP )

Topics

Bug, EPUB, Publish online, Scripting

Views

100

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Adobe Community Professional ,
Jun 18, 2020

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What is your final output?

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Adobe Community Professional ,
Jun 18, 2020

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Can you show screenshot? 

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Adobe Community Professional ,
Jun 18, 2020

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Professor Rafael Amaral said: "…WHAT SHOULD I DO?"

 

I would switch to a different workspace, save it to a custom name and try again.

 

If that does not help I would trash preferences and caches and start over again.

 

[1] Quit InDesign.

[2] On Windows 10 preferences can be found here:

USERNAME > AppData > Roaming > Adobe > InDesign > Version 15.0

Zip the Version 15.0 folder if you are using InDesign 2020 and then remove it.

[3] On Windows 10 caches can be found here:

USERNAME > AppData > Local > Adobe > InDesign > Version 15.0

Zip the Version 15.0 folder if you are using InDesign 2020 and then remove it.

[4] Restart InDesign and try again.

 

If that does not help I would uninstall InDesign, restart the machine, log out from Creative Cloud Desktop App, log in again and install InDesign again.

 

Regards,
Uwe Laubender

( ACP )

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