Copy link to clipboard
Copied
Preferences > GPU Performance
I'm on 2013 Mac Pro with D700 GPUs. Is this really not compatible with GPU acceleration for InDesign? See screenshot.
Photoshop and Illustrator seem fine with the GPU on this system. Also, when I click the More Info... link to try and understand the problem, I get a 404 page on Adobe's site. Lovely.
I'd love to see more of an explanation for this than "reset your preferences and try again" which doesn't seem to work.
Copy link to clipboard
Copied
Hi there,
So sorry to hear about this trouble. Let me help you with this. Could you please provide a few more details like:
Click on Apple Icon > About this Mac > System Report
This will launch the System Profiler
Then Click File > Save > Save in Creative Cloud Files
Then open https://assets.adobe.com/files
Click on three dots next to spx file > Share > Copy Link and paste it here.
Regards,
Srishti
Copy link to clipboard
Copied
Thanks for replying. The link to the system requirements helps, and I'm assuming that's what I should have seen instead of a 404 page when clicking the more info link in the preferences panel. 🙂
I'm on a Mac Pro, but my monitor is not a HiDPI display. It has a resolution of 1920x1200. So now that I can see the requirements page, I'm pretty sure that part disqualifies my setup from using InDesign's GPU Performance option.
If this is the case, it's confusing to me for a couple of reasons:
I'd like to provide you with my system report but I don't feel comfortable posting a link to it on a public forum due to privacy concerns. If you can let me know of a secure way to send it to you/Adobe, I'd prefer that.
Thank you for your time and any insight you might be able offer.
Matt