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Hand Tool and Shift button not working in InDesign 2020

New Here ,
Aug 26, 2020

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After multiple restarts and shutdowns, the Spacebar will not operate as a shortcut for the Hand Tool and holding down the Shift button has no effect on movements, as it should keep 45 degree increments. How can I fix this ASAP? Thank you.

Hi there,

 

Sorry to hear about this trouble. Could you please confirm the operating system and exact version of InDesign you are working on? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

You may also try resetting InDesign preferences. Unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and share your observations with us:

 

For Windows

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Rename InDesign folders to InDesign.old
  • Launch InDesign from CC.

 

For MAC

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

Let us know if this helps resolving the issue or if you have any further questions.

 

Regards,

Srishti

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Hand Tool and Shift button not working in InDesign 2020

New Here ,
Aug 26, 2020

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After multiple restarts and shutdowns, the Spacebar will not operate as a shortcut for the Hand Tool and holding down the Shift button has no effect on movements, as it should keep 45 degree increments. How can I fix this ASAP? Thank you.

Hi there,

 

Sorry to hear about this trouble. Could you please confirm the operating system and exact version of InDesign you are working on? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

You may also try resetting InDesign preferences. Unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and share your observations with us:

 

For Windows

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Rename InDesign folders to InDesign.old
  • Launch InDesign from CC.

 

For MAC

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

Let us know if this helps resolving the issue or if you have any further questions.

 

Regards,

Srishti

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Bug

Views

22

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 27, 2020

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Hi there,

 

Sorry to hear about this trouble. Could you please confirm the operating system and exact version of InDesign you are working on? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

You may also try resetting InDesign preferences. Unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and share your observations with us:

 

For Windows

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Rename InDesign folders to InDesign.old
  • Launch InDesign from CC.

 

For MAC

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

Let us know if this helps resolving the issue or if you have any further questions.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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