Help for Installing In Design

Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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Hi, has anybody else had trouble installing In Design to a MacBook Pro? I tried twice, and it kept opening a new window for log in details and a few seconds later it goes back to the In Design app with a blank, pink screen. Then a few seconds after that it opens *another* new window for logging in, and keeps repeating the process over and over until I cancel the installation. Any tips?

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correct answers 2 Correct Answers

Most Valuable Participant , Mar 22, 2021 Mar 22, 2021
First things first. You should upgrade that operating system.   How much RAM do you have?

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Most Valuable Participant , Mar 23, 2021 Mar 23, 2021
Just the operating system. You should be able to easily upgrade the laptop to Big Sur.

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Most Valuable Participant ,
Mar 22, 2021 Mar 22, 2021

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Macbook Pro doesn't give us enough.

What year? What processor? How much RAM? What operating system?

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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2017

macOS High Sierra, Version 10.13.6

Processor: 2.9 GHz Intel Core i7 

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Most Valuable Participant ,
Mar 22, 2021 Mar 22, 2021

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First things first. You should upgrade that operating system.

 

How much RAM do you have?

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Pardon my ignorance, but by upgrading the operating system do you mean a simple update to my existing laptop or a completely new/better laptop with more memory? It has 16 GB. 

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Most Valuable Participant ,
Mar 23, 2021 Mar 23, 2021

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Just the operating system. You should be able to easily upgrade the laptop to Big Sur.

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Thanks, I'll give it a shot!

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Community Beginner ,
Apr 01, 2021 Apr 01, 2021

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Finally managed to get InDesign installed. Thanks for the help!

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Most Valuable Participant ,
Mar 22, 2021 Mar 22, 2021

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Do you have the latest version of the Creative Cloud app?

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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No. I've just tried to download it, and it's done the exact same thing. 

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