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The hyperlink, if added manually in Acrobat also works, so I'm at a loss as to why it isn't working when exported. Using ID v16.1, hyperlinks created in the hyperlink panel and PDF exported with include bookmarks and include hyperlinks checked.
I have an answer! There was a blank space at the end of the URL when I pasted it in. It created a %20 at the end of hte link in the PDF and that caused the link to error out. I still find it strange, but removing that did work. Thank you for looking though!
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Have you tried exporting the document from InDesign as an Interactive PDF?
Which reader are you viewing the PDF in?
Is the InDesign link a simple hyperlink or a multistate button?
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yeah, tried exporting both ways, using DC Pro to view, but end users will have a variety of Acrobats, so it needs to work across platforms. it's a simple link, havent tried anything fancy as there are a score or more hyperlinks throughout the doc.
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one more detail, some other hyperlinks in the same doc work just fine.
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I have an answer! There was a blank space at the end of the URL when I pasted it in. It created a %20 at the end of hte link in the PDF and that caused the link to error out. I still find it strange, but removing that did work. Thank you for looking though!