Hyperlinks don't work or get messed up in Interactive PDFs exported from Indesign

New Here ,
Mar 24, 2021 Mar 24, 2021

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Hello everyone,

So, I'm working in a PDF that has a lot of hyperlinks, to different URLs and also to different pages of the document when you click on objects or text. The thing is that when looking at the PDF on desktop, everything works just fine, but when I open it with my phone (android) some links don't work at all. For example, on these buttons (from the capture), when I try to click them all of them open up Twitter when each one has their own hyperlink in Indesign. In other instances, when I click other objects the links simply don't work... why is this? how do I fix it? I find some old posts about this from many years ago (which is only upsetting if this issue hasn't been fixed since 2016) but none of them really come up with a solution.

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Adobe Community Professional , Mar 24, 2021 Mar 24, 2021
If it's working properly in Acrobat, it sounds like your PDF is just fine. The issue is that browser and app support for PDFs outside of Acrobat can render behavior inconsistent. Issues like content not displaying properly or disappearing, deleted elements on master pages showing up, and interactivity problems are not uncommon. Have you tried using the Acrobat Reader phone app?

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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If it's working properly in Acrobat, it sounds like your PDF is just fine. The issue is that browser and app support for PDFs outside of Acrobat can render behavior inconsistent. Issues like content not displaying properly or disappearing, deleted elements on master pages showing up, and interactivity problems are not uncommon. Have you tried using the Acrobat Reader phone app?

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New Here ,
Mar 25, 2021 Mar 25, 2021

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oh, that's a shame. Unfortunately, it's for a catalog that my client will be sharing with their customers (who will most likely be looking at it on their phones) so I can't really control which apps/browsers they're going to be using. Thank you for your insight, David.

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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You can have a word or words or an image (such as a button shape) as a document hyperlink to say another page in the document, or to an external website. Some devices, for example, iPads, don't have rollover capability – only click – you should avoid multi-action buttons like On Click, On Roll Over, etc. Multi-state object (MSO) don’t work at all in an Interactive PDFs.

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Thank you, Derek. I made sure to remove all the buttons and make them simple hyperlinks but I couldn't make them work properly either way...

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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All of them or some of them?

 

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New Here ,
Mar 25, 2021 Mar 25, 2021

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some of them, it's very weird. I believe as David noted in the other comment, that it has to do with the app/browser in which you're opening the file...

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