Hyperlinks working in interactive PDF, but not publish online

New Here ,
Mar 15, 2021 Mar 15, 2021

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Hello,

I used publish online for a client. The hyperlinks included on the inital "publish online" document all worked. Now, some hyperlinks won't work in the "publish online" link even though all hyperlinks work in the hyperlinks panel of the In Design document and in an Interactive PDF export.

 

I have looked for other posts on the topic and as someone else had suggested, removed the paragraph styles and re-formatted a new text box, to no avail. 

 

All links that don't work are in the same column of text.

 

https://indd.adobe.com/view/68e48011-2af0-446b-9769-0f015970e4b8 

 

Please advise!

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Most Valuable Participant ,
Mar 15, 2021 Mar 15, 2021

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Do you have anything above that column? Even an empty frame can interfere with the links.

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New Here ,
Mar 15, 2021 Mar 15, 2021

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No empty frames. I have also resaved the file and published a new document.

 

Is there anything else I can try to troubleshoot?

 

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Most Valuable Participant ,
Mar 15, 2021 Mar 15, 2021

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Put the file in a dropbox or onedrive folder and provide a link so someone can look at.

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