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Hellolately I have been experiencing problems managing Adobe Cloud fonts from applications.
For example in inDesign the loading wheel rotates indefinitely without being able to synchronize the fonts.
I noticed that Adobe doesn't have any ticketing or chat support. I would say rather shameful as I am a paying customer.
Sorry to hear about your experience. Please try the suggestions given on this community post(https://helpx.adobe.com/in/fonts/user-guide.html/in/fonts/kb/troubleshoot-font-activation.ug.html) & let us know if they help with your concern.