I can't open Indesign because of an error message

[Idealematch]

When opening the official Indesign program (through subscription).

I get a message "Indesign is being closed. A serious error has occurred".

recently uninstalled program and then download again. Unfortunately the same report.

someone the same problem?

[Derek Cross]

Which version of InDesign and OS?

It might be worth resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

If you don't see the question , do it again.

[Idealematch]

Thank you, I've done what you've mailt. I've clickt on Yes by the question "Delete InDesign Preference Files". 

But after that the same problem and I can't open InDesign.

What to do because I must do a project for an client.

Thank you!

[Derek Cross]

Which version of InDesign and OS?

And how much RAM and spare disk space do you have?

[Idealematch]

i hanvee 15,9 gigabyte's of ram and 80 gigabyte space free on my boot hdd and i have the latest version of indesign, and im downloading the latest version of windows.

[Idealematch]

have*

[Willi Adelberger]

Why are you not answering important questions?

What OS version?

What InDesign Version?