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I can't open Indesign because of an error message

New Here ,
Aug 09, 2020

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When opening the official Indesign program (through subscription).

I get a message "Indesign is being closed. A serious error has occurred".

recently uninstalled program and then download again. Unfortunately the same report.

 

someone the same problem?

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How to, Performance, Scripting, Server developers

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I can't open Indesign because of an error message

New Here ,
Aug 09, 2020

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When opening the official Indesign program (through subscription).

I get a message "Indesign is being closed. A serious error has occurred".

recently uninstalled program and then download again. Unfortunately the same report.

 

someone the same problem?

TOPICS
How to, Performance, Scripting, Server developers

Views

65

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Aug 09, 2020 0
Adobe Community Professional ,
Aug 09, 2020

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Which version of InDesign and OS?

It might be worth resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

If you don't see the question , do it again.

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Aug 09, 2020 1
New Here ,
Aug 10, 2020

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Thank you, I've done what you've mailt. I've clickt on Yes by the question "Delete InDesign Preference Files". 

But after that the same problem and I can't open InDesign.

 

What to do because I must do a project for an client.

 

Thank you!

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Aug 10, 2020 0
Adobe Community Professional ,
Aug 10, 2020

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Which version of InDesign and OS?

And how much RAM and spare disk space do you have?

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Aug 10, 2020 0
New Here ,
Aug 13, 2020

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i hanvee 15,9 gigabyte's of ram and 80 gigabyte space free on my boot hdd and i have the latest version of indesign, and im downloading the latest version of windows.

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Aug 13, 2020 0
New Here ,
Aug 13, 2020

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have*

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Aug 13, 2020 0
Most Valuable Participant ,
Aug 13, 2020

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Why are you not answering important questions?

What OS version?

What InDesign Version?

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Aug 13, 2020 0