I can't see open Indesign CC files - URGENT

Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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Yesterday everything was fine. Today I opened indesign (CC 2017) and opened a file to work on and I can't see the file. Indesign says it is open, the panels etc are there but I can't see the file. I went to Creative Cloud and it said I had updates pending, so I updated hoping that might fix it (so I now have CC 2018) but the problem remains. I have restarted my Mac several times. I have tried unplugging my laptop from big monitor but the problem remains. I have tried opening other InDesign files and have the same problem all of them.

Please help as I urgently need to do some work and can't do anything at the moment as I can't see my file.

Thanks in advance!

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 24, 2017 Oct 24, 2017
Hello, have you try this ? to reset the preferences.(Windows) Start InDesign and hold the keys Maj Sh+Ctrl+Alt. click yes(Mac OS) Start InDesign and hold the keys Maj Sh+Option+Command+Control

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Most Valuable Participant ,
Oct 24, 2017 Oct 24, 2017

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Before you reverted to more drastic methods, did you try any option in the Window > Arrange menu? It may be as simple as that the window containing your document got moved off-screen.

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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Thanks, Yes I tried the Window - Arrange menu, but it didn't help

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Community Beginner ,
Sep 08, 2020 Sep 08, 2020

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This helped me! Thanks!

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Most Valuable Participant ,
Oct 24, 2017 Oct 24, 2017

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Does this only happen with a single file, or do you not get to see any file at all?

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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Hello, have you try this ? to reset the preferences.

  1. (Windows) Start InDesign and hold the keys Maj Sh+Ctrl+Alt. click yes
  2. (Mac OS) Start InDesign and hold the keys Maj Sh+Option+Command+Control

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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What is the Maj key (on apple keyboard) Thanks

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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Shift i'm French sorry

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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thank you so much, that seems to have worked! Why would that have happened in the first place (was before I downloaded the update...)?

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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Sometimes it's a manipulation to do for everything in order. Updates are sometimes teasing! !

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Thank you. This helped me too! 🙂 

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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If I do Arrange - New window for xxxx.indd the file opens in a new window but I can't get the Control panel to view up when I do that!

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New Here ,
Aug 21, 2018 Aug 21, 2018

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THANK YOUUUUUUUU 🙂

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Adobe Community Professional ,
Aug 21, 2018 Aug 21, 2018

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You are welcome !!

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New Here ,
Sep 10, 2018 Sep 10, 2018

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Hi there!

I have the same problem. Just update to design cc 2018 and I can't see my files. I have a mac with high sierra and on the menu "window" I can see the file opened, but it doesn't appear on the screen.

I've tried to hold the keys "Shift+alt+command+control" but it doesn't do anything.

Can you help me?

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New Here ,
Sep 11, 2018 Sep 11, 2018

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Hi again!

Finally, my inDesign is already working.

I don't know really which of your advices did it, but it works now. Thanks to all of you!!

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New Here ,
Sep 24, 2020 Sep 24, 2020

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There has to be something I can do besides constantly deleting my preferences.

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