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I cannot Open ID files on my new Mac

New Here ,
Sep 01, 2020

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Before I purchased my new Mac I backed up all my files onto a external hard drive. When I copy some of these files back to the new Mac I can't open them? I double click and zip-nada. I tried opening them on my old mac - I get this error message? I also cannot open them directly from the external hard drive. 

 

Screen Shot 2020-09-01 at 12.35.08 PM.png

Help? I'm using ID version 15.1.2

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Correct answer by BobLevine | Most Valuable Participant

You'd have been far better off using Dropbox and/or Onedrive for this purpose. You could have signed in on the new computer and the files would have synced automatically. Do you still have the old machine? It's not too late.

 

I don't trust external drive and I certainly would never attempt to work from one.

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I cannot Open ID files on my new Mac

New Here ,
Sep 01, 2020

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Before I purchased my new Mac I backed up all my files onto a external hard drive. When I copy some of these files back to the new Mac I can't open them? I double click and zip-nada. I tried opening them on my old mac - I get this error message? I also cannot open them directly from the external hard drive. 

 

Screen Shot 2020-09-01 at 12.35.08 PM.png

Help? I'm using ID version 15.1.2

Most Valuable Participant
Correct answer by BobLevine | Most Valuable Participant

You'd have been far better off using Dropbox and/or Onedrive for this purpose. You could have signed in on the new computer and the files would have synced automatically. Do you still have the old machine? It's not too late.

 

I don't trust external drive and I certainly would never attempt to work from one.

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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And is it the same problem if you do a File > Open and browse to the .indd file? How was your external hard drive formatted, btw?

Mike Witherell

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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Hey Mike! Yes—I've tried the File>Open and browse as well. The external
hard drive I am using I've had for several years and cannot remember the
formatting process. I've never had this problem before with backing up
files on the external drive and then accessing them again. This all just
started with the new Mac. I called and talked with Apple Customer service
but we were not able to come to a resolution.

--
*Dayle Doherty*
*Hopkinton Center for the Arts*

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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Did you run First Aid on your hard drive to help rule out incorrect permissions on files, including files and/or subfolders in your new Mac's InDesign application install?

Mike Witherell

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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I have not! Let me give that a whirl!

--
*Dayle Doherty*
*Hopkinton Center for the Arts*

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Sep 01, 2020 0
Most Valuable Participant ,
Sep 01, 2020

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You'd have been far better off using Dropbox and/or Onedrive for this purpose. You could have signed in on the new computer and the files would have synced automatically. Do you still have the old machine? It's not too late.

 

I don't trust external drive and I certainly would never attempt to work from one.

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New Here ,
Sep 01, 2020

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Thank you Mike — I appreciate the insight. I will change my ways!

--
*Dayle Doherty*
*Hopkinton Center for the Arts*

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