• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I cannot open my corrupted/damaged Indesign file without the entire application crashing

New Here ,
Apr 20, 2020 Apr 20, 2020

Copy link to clipboard

Copied

Hello – I seem to be running into a common problem here that doesn't have a clear solution. While working on my file, it crashed, and whenever I attempt to recover it, the entire application closes. Before I open the file, the system warns me that the file may be damaged. After it crashes, I get a "Problem Report for Indesign" pop up with the problem details that is long and criptic, and I have no idea how to make sense of it. The problem seems to only be happening with this file, but the latest copy I have of this file that isn't the corrupted one would set me back weeks. Is there anyway to fix this?

TOPICS
Performance

Views

312

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 20, 2020 Apr 20, 2020

Here is a list to steps to follow with a damaged file:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

Note the link towards the bottom—NEED MORE HELP? If no resolution works, we're here to help! If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible. 

 

There is also a paid service that might help:https://markzware.com/products/file-recovery-service/

 

...the latest copy I have of

...

Votes

Translate

Translate
Community Expert ,
Apr 20, 2020 Apr 20, 2020

Copy link to clipboard

Copied

Here is a list to steps to follow with a damaged file:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

Note the link towards the bottom—NEED MORE HELP? If no resolution works, we're here to help! If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible. 

 

There is also a paid service that might help:https://markzware.com/products/file-recovery-service/

 

...the latest copy I have of this file that isn't the corrupted one would set me back weeks. 

Finally, this is why we all need to make daily (or more frequent back-ups). Saving files directly to a service like OneDrive and Dropbop will allow you to recover incremental backups, stored automatically each time you use File > Save.

 

~Barb

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2020 Apr 20, 2020

Copy link to clipboard

Copied

LATEST

I was able to access a relatively recent backup. I no longer need help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines