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I cannot open my corrupted/damaged Indesign file without the entire application crashing

New Here ,
Apr 20, 2020

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Hello – I seem to be running into a common problem here that doesn't have a clear solution. While working on my file, it crashed, and whenever I attempt to recover it, the entire application closes. Before I open the file, the system warns me that the file may be damaged. After it crashes, I get a "Problem Report for Indesign" pop up with the problem details that is long and criptic, and I have no idea how to make sense of it. The problem seems to only be happening with this file, but the latest copy I have of this file that isn't the corrupted one would set me back weeks. Is there anyway to fix this?

Adobe Community Professional
Correct answer by Barb Binder | Adobe Community Professional

Here is a list to steps to follow with a damaged file:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

Note the link towards the bottom—NEED MORE HELP? If no resolution works, we're here to help! If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible. 

 

There is also a paid service that might help:https://markzware.com/products/file-recovery-service/

 

...the latest copy I have of this file that isn't the corrupted one would set me back weeks. 

Finally, this is why we all need to make daily (or more frequent back-ups). Saving files directly to a service like OneDrive and Dropbop will allow you to recover incremental backups, stored automatically each time you use File > Save.

 

~Barb

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I cannot open my corrupted/damaged Indesign file without the entire application crashing

New Here ,
Apr 20, 2020

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Hello – I seem to be running into a common problem here that doesn't have a clear solution. While working on my file, it crashed, and whenever I attempt to recover it, the entire application closes. Before I open the file, the system warns me that the file may be damaged. After it crashes, I get a "Problem Report for Indesign" pop up with the problem details that is long and criptic, and I have no idea how to make sense of it. The problem seems to only be happening with this file, but the latest copy I have of this file that isn't the corrupted one would set me back weeks. Is there anyway to fix this?

Adobe Community Professional
Correct answer by Barb Binder | Adobe Community Professional

Here is a list to steps to follow with a damaged file:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

Note the link towards the bottom—NEED MORE HELP? If no resolution works, we're here to help! If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible. 

 

There is also a paid service that might help:https://markzware.com/products/file-recovery-service/

 

...the latest copy I have of this file that isn't the corrupted one would set me back weeks. 

Finally, this is why we all need to make daily (or more frequent back-ups). Saving files directly to a service like OneDrive and Dropbop will allow you to recover incremental backups, stored automatically each time you use File > Save.

 

~Barb

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Apr 20, 2020 0
Adobe Community Professional ,
Apr 20, 2020

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Here is a list to steps to follow with a damaged file:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

Note the link towards the bottom—NEED MORE HELP? If no resolution works, we're here to help! If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible. 

 

There is also a paid service that might help:https://markzware.com/products/file-recovery-service/

 

...the latest copy I have of this file that isn't the corrupted one would set me back weeks. 

Finally, this is why we all need to make daily (or more frequent back-ups). Saving files directly to a service like OneDrive and Dropbop will allow you to recover incremental backups, stored automatically each time you use File > Save.

 

~Barb

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New Here ,
Apr 20, 2020

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I was able to access a relatively recent backup. I no longer need help.

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