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IDML exports with moved/missing elements, even when loaded in same version?

New Here ,
May 14, 2020

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Hello,

I created a document that doesn't seem to export as IDML properly and am puzzled as to what might be going on. The document is fine as the original INDD, but when exported, it's missing the header from the master, and the footer from the master is pushed up and to the right an inch or two. Any idea what might be going on? I haven't encountered this in other documents.

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IDML exports with moved/missing elements, even when loaded in same version?

New Here ,
May 14, 2020

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Hello,

I created a document that doesn't seem to export as IDML properly and am puzzled as to what might be going on. The document is fine as the original INDD, but when exported, it's missing the header from the master, and the footer from the master is pushed up and to the right an inch or two. Any idea what might be going on? I haven't encountered this in other documents.

TOPICS
Bug, Import and export

Views

548

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May 14, 2020 0
Adobe Employee ,
May 15, 2020

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Hi there,

 

Sorry to hear about your experience. It could be a file specific issue as it does not happen with other files. Would you mind sharing the file with us(if not sensitive)?

You can upload the file on Creative Cloud(or any other cloud service you prefer) and share the link. We'll be happy to take a look. Please share version of InDesign & OS as well. 

Looking forward to your response.

 

Regards,

Ashutosh

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May 15, 2020 1
New Here ,
May 15, 2020

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Hi Ashutosh,

Thanks for responding. I tried for a few hours to fix the master but made only slight progress (had to blow away most of the masters that had their own masters, but still had issues with things disappearing once exported to IDML).

The working file has sensitive information, however the template I used to create it appears to have the same bug and maybe if we could figure out the cause there it could apply to the other file (and future ones as otherwise I need to rebuild the template). I need to check if I can share the template, if so I'll reply once I find out with a link.

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May 15, 2020 0
New Here ,
May 20, 2020

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Hi Ashutosh,

Apologies for taking a few days to get back to you. I've stripped the template of its text to anonymize it a bit further. If you want to take a look at it and see what might be going on, it is available here: https://shared-assets.adobe.com/link/c34f84a2-892a-4dee-5d45-3d77c906b28a

This machine is running Microsoft Windows 10 Enterprise, Version 10.0.17134 Build 17134.

InDesign Version is 15.0.1.

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May 20, 2020 0
Adobe Employee ,
Jun 02, 2020

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Apologies for the delayed response. Thanks for sharing the file with us. We'll take a look and update you accordingly. Thanks!

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Jun 02, 2020 0