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Illustrator 2020 showing error while opening files

New Here ,
Jun 28, 2020

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Hello,

I recently had a damaged file and lost my work ( a couple of weeks ago ). And since then any documents I open up shows the same error message as per my screen shot. This error only occurs on my desktop not on my laptop when I use as it was on my desktop that I lost my work.

I also cannot use some of my function keys such as the backspace, space bar or delete button. I use to be able to but realised this might have started happening since I lost my work also.

Please refer to the attachment for error message.

Thank you

Tamara

 

 

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Illustrator 2020 showing error while opening files

New Here ,
Jun 28, 2020

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Hello,

I recently had a damaged file and lost my work ( a couple of weeks ago ). And since then any documents I open up shows the same error message as per my screen shot. This error only occurs on my desktop not on my laptop when I use as it was on my desktop that I lost my work.

I also cannot use some of my function keys such as the backspace, space bar or delete button. I use to be able to but realised this might have started happening since I lost my work also.

Please refer to the attachment for error message.

Thank you

Tamara

 

 

{Renamed by MOD}

Topics

Performance

Views

47

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 29, 2020

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Hi there,

 

Sorry to hear about your experience, Tamara. Would you mind sharing version of OS?

Does it happen with specific files or all?

Are these files saved on a network?

Also, are you trying to open recent files which have been  moved from their location?

 

All this information would help us understand the issue better and help you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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