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Images replaced with grey in In-design

New Here ,
Mar 24, 2020

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Images in In-design are grey when I open a document. It happens at random times with ramdom documents. I have to restart my mac to get them back. 

All my software is upto date and screen perfornace is set to high.

I have also run diagnostics to check hardware.

 

Any ideas?

 

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Images replaced with grey in In-design

New Here ,
Mar 24, 2020

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Images in In-design are grey when I open a document. It happens at random times with ramdom documents. I have to restart my mac to get them back. 

All my software is upto date and screen perfornace is set to high.

I have also run diagnostics to check hardware.

 

Any ideas?

 

[To find a forum for your program please start at https://community.adobe.com/]
[Moving from generic Start/Help forum to the specific Program forum... Mod]

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CC FAQ, New user

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Adobe Community Professional ,
Mar 24, 2020

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Which version of InDesign and OS?

How much RAM?

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New Here ,
Mar 24, 2020

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In-design is CC 2020

OS 10.15.4

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New Here ,
Mar 24, 2020

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With16gb RAM

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Adobe Community Professional ,
Mar 25, 2020

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Can you double check that you haven't reverted to Fast Display in View > Screen Performance.

 

Unless you set the Screen Performance with no document open, then close and reopen InDesign to reserve the setting, it will revert to  the previous Screen Performance setting.

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New Here ,
Mar 25, 2020

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Screen performance is fast display, first thing I checked. Been using In-design 10 years, never had this before

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Adobe Community Professional ,
Mar 25, 2020

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If your setting is Fast Display it will give you grey images; reset your Screen Performance, with no documents open, to High Quality Display, then close and reopen InDesign. It should set it permanently.

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New Here ,
Mar 25, 2020

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No Sorry, it is set to high. 

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Adobe Community Professional ,
Mar 25, 2020

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Random thoughts:

- Check your Links panel to see if your images are linked and are ok.

- Get your computer checked to see if there's a hardware issue.

- Uninstall InDesign, using the Creative Cloud app, and run Adobe Cleaner before reinstalling InDesign.

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New Here ,
Mar 25, 2020

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Links are okay,

Hardware diagnostics okay

I'll try re-install

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Adobe Community Professional ,
Mar 25, 2020

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So you've had your graphics card etc checked ?

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Adobe Community Professional ,
Mar 26, 2020

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Reset your indesign preferences? 

 

Rebuilding the preference files
  1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
  2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

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