Images replaced with grey in In-design

[Maddi Murray CP]

Images in In-design are grey when I open a document. It happens at random times with ramdom documents. I have to restart my mac to get them back. 

All my software is upto date and screen perfornace is set to high.

I have also run diagnostics to check hardware.

Any ideas?

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[Derek Cross]

Which version of InDesign and OS?

How much RAM?

[Maddi Murray CP]

In-design is CC 2020

OS 10.15.4

[Maddi Murray CP]

With16gb RAM

[Derek Cross]

Can you double check that you haven't reverted to Fast Display in View > Screen Performance.

Unless you set the Screen Performance with no document open, then close and reopen InDesign to reserve the setting, it will revert to  the previous Screen Performance setting.

[Maddi Murray CP]

Screen performance is fast display, first thing I checked. Been using In-design 10 years, never had this before

[Derek Cross]

If your setting is Fast Display it will give you grey images; reset your Screen Performance, with no documents open, to High Quality Display, then close and reopen InDesign. It should set it permanently.

[Maddi Murray CP]

No Sorry, it is set to high. 

[Derek Cross]

Random thoughts:

- Check your Links panel to see if your images are linked and are ok.

- Get your computer checked to see if there's a hardware issue.

- Uninstall InDesign, using the Creative Cloud app, and run Adobe Cleaner before reinstalling InDesign.

[Maddi Murray CP]

Links are okay,

Hardware diagnostics okay

I'll try re-install

[Derek Cross]

So you've had your graphics card etc checked ?

[Eugene Tyson]

Reset your indesign preferences? 

Rebuilding the preference files

1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.