import images failed

[#1]

I’m using Indesign 2020 and I’m trying to import images from my mac, i've tried to drag the image from the desktop, File> Place and Command D, all of these don't work, it said import failed.

so i reinstalled the app from creative cloud, still doesn't work.

i also tried to create a new document or working on previous document, all these don't work either.

it worked well a week ago... 

[#2]

I’m using Indesign 2020 and I’m trying to import images from my mac, i've tried to drag the image from the desktop, File> Place and Command D, all of these don't work, it said import failed.

so i reinstalled the app from creative cloud, still doesn't work.

i also tried to create a new document or working on previous document, all these don't work either.

it worked well a week ago... 

[#3]

Which OS?
How much RAM and spare disk capacity do you have?
What do you mean "don't work" - is there an error message?

Have you tried resetting your InDesign preferences?

[#4]

What format is the image? Are you sure it is the correct format. People often think changing the extension of a file will convert it to that format. You may be dealing wit h a file with either no extension or the wrong extension. Do you have this problem with all files? All files of a certain format? Or only specific files?

[#5 · Accepted solution]

Thanks for replying! I've figured out the problem, it’s because the image format is not compatible with Indesign. i changed the format and it works now.

[#6]

As a matter of interest what was the format of the image you couldn't Place?

[#7]

It's jpeg. I'm not quite sure what this is, the image just turned HEIC into jpeg when I dragged it to the desktop.