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import images failed

New Here ,
Sep 26, 2020

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I’m using Indesign 2020 and I’m trying to import images from my mac, i've tried to drag the image from the desktop, File> Place and Command D, all of these don't work, it said import failed.

so i reinstalled the app from creative cloud, still doesn't work.

i also tried to create a new document or working on previous document, all these don't work either.

it worked well a week ago... 

 

 

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Import and export

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import images failed

New Here ,
Sep 26, 2020

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I’m using Indesign 2020 and I’m trying to import images from my mac, i've tried to drag the image from the desktop, File> Place and Command D, all of these don't work, it said import failed.

so i reinstalled the app from creative cloud, still doesn't work.

i also tried to create a new document or working on previous document, all these don't work either.

it worked well a week ago... 

 

 

TOPICS
Import and export

Views

96

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 26, 2020 0
Adobe Community Professional ,
Sep 26, 2020

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Which OS?
How much RAM and spare disk capacity do you have?
What do you mean "don't work" - is there an error message?

Have you tried resetting your InDesign preferences?

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Sep 26, 2020 0
Adobe Community Professional ,
Sep 26, 2020

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What format is the image? Are you sure it is the correct format. People often think changing the extension of a file will convert it to that format. You may be dealing wit h a file with either no extension or the wrong extension. Do you have this problem with all files? All files of a certain format? Or only specific files?

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Sep 26, 2020 0
New Here ,
Sep 26, 2020

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Thanks for replying! I've figured out the problem, it’s because the image format is not compatible with Indesign. i changed the format and it works now.

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Sep 26, 2020 0
Adobe Community Professional ,
Sep 26, 2020

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As a matter of interest what was the format of the image you couldn't Place?

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Sep 26, 2020 0
New Here ,
Sep 26, 2020

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It's jpeg. I'm not quite sure what this is, the image just turned HEIC into jpeg when I dragged it to the desktop.

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Sep 26, 2020 0