Impossible to connect to paid indesign

New Here ,
Jan 07, 2021 Jan 07, 2021

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Hello,

 

I have paid for an indesign licence but this is the second time that I am unable to access it and that it keeps redirecting me to the free trial version.

 

Having found no Support contact I post it here.

 

Can you help me or give me some support contact information ?

 

It is quite important as I paid for the licence but are not allowed ti use it at the moment.

 

Kind regards

TOPICS
Activation billing and install, Performance, Sync and storage

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correct answers 2 Correct Answers

Adobe Community Professional , Jan 07, 2021 Jan 07, 2021
Contact Adobe Customer Support here: https://helpx.adobe.com/contact.html

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Adobe Community Professional , Jan 07, 2021 Jan 07, 2021
Try the steps mentioned in the following link https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html If it doesn't work, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering a...

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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Contact Adobe Customer Support here:

 

https://helpx.adobe.com/contact.html

 

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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