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In Design Crashes after opening file....

Community Beginner ,
Feb 27, 2020

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In Design Crashes after opening file....

I can open the file as another profile on the Mac but it is missing all the linked files as Creative Cloud hadn't synced up fully.!!!

Crash results as below.

Process:               Adobe InDesign 2020 [858]

Path:                  /Applications/Adobe InDesign 2020/Adobe InDesign 2020.app/Contents/MacOS/Adobe InDesign 2020

Identifier:            com.adobe.InDesign

Version:               15.0.1.209 (15010)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign 2020 [858]

User ID:               951682015

 

Date/Time:             2020-02-27 09:05:15.677 +0000

OS Version:            Mac OS X 10.13.6 (17G11023)

Report Version:        12

Anonymous UUID:        C4014164-5155-5AED-3B3A-8F4DEB222D1B

 

 

Time Awake Since Boot: 370 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_CRASH (SIGSEGV)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib             0x00007fff63f8eb66 __pthread_kill + 10

1   libsystem_pthread.dylib         0x00007fff64159080 pthread_kill + 333

2   libsystem_c.dylib                      0x00007fff63e9c6fe raise + 26

3   DataBaseLib.dylib                     0x000000011313cbd7 0x11313a000 + 11223

4   DataBaseLib.dylib                     0x000000011313e6c5 0x11313a000 + 18117

5   DataBaseLib.dylib                     0x000000011313ded8 0x11313a000 + 16088

6   DataBaseLib.dylib                     0x000000011313e315 0x11313a000 + 17173

7   com.adobe.InDesign.AppFramework  0x00000001184fc1d2 0x11848f000 + 446930

8   com.adobe.InDesign.AppFramework  0x00000001184fbc85 0x11848f000 + 445573

9   com.adobe.InDesign.Application UI    0x000000011a15f41f 0x119fde000 + 1578015

10  com.apple.AppKit                    0x00007fff396c8ec6 -[NSApplication _doModalLoop:peek:] + 551

11  com.apple.AppKit                    0x00007fff398aeb8a __33-[NSApplication runModalSession:]_block_invoke_2 + 69

12  com.apple.AppKit                    0x00007fff398aeb32 __33-[NSApplication runModalSession:]_block_invoke + 83

13  com.apple.AppKit                    0x00007fff39d5c219 _NSTryRunModal + 100

14  com.apple.AppKit                    0x00007fff398aea23 -[NSApplication runModalSession:] + 133

15  com.adobe.dvaui.framework               0x000000010d1b43a7 dvaui::ui::OS_Dialog::ModalLoop() + 327

16  com.adobe.dvaui.framework               0x000000010d1b4067 dvaui::ui::OS_Dialog::RunModal() + 39

17  com.adobe.InDesign.DV_Widgets      0x0000000129c1efa3 0x129c15000 + 40867

18  WidgetBinLib.dylib                  0x000000010c453ab4 CDialog::WaitForDialog(short) + 100

19  com.adobe.InDesign.DV_Widgets      0x0000000129c1ef2b 0x129c15000 + 40747

20  com.adobe.InDesign.DV_Widgets      0x0000000129c1e6f4 0x129c15000 + 38644

21  com.adobe.InDesign.Application UI   0x000000011a0a6804 0x119fde000 + 821252

22  com.adobe.InDesign.Application UI   0x000000011a0a5b32 0x119fde000 + 817970

23  com.adobe.InDesign.Application UI   0x000000011a15e571 0x119fde000 + 1574257

24  com.adobe.InDesign.Application UI   0x000000011a15f3ba 0x119fde000 + 1577914

25  com.apple.AppKit                    0x00007fff3948b87d -[NSApplication run] + 812

26  com.adobe.exo.framework                  0x000000010f3cb8b8 exo::app::OS_AppBase::RunEventLoop() + 56

27  com.adobe.InDesign.AppFramework 0x00000001185ebe43 0x11848f000 + 1429059

28  com.adobe.InDesign.AppFramework 0x00000001185eaab9 0x11848f000 + 1424057

29  com.adobe.InDesign               0x000000010c10df69 main + 905

30  libdyld.dylib                               0x00007fff63e3e015 start + 1

.....

All,

I resolved the issue by initially running the Adobe Creative Cloud cleaner then just re-installing the MacOS!
Cmd + R on boot choose re-install and after it finished just re-installing the Creative Cloud App.
Me happy, user happy...

 

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In Design Crashes after opening file....

Community Beginner ,
Feb 27, 2020

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In Design Crashes after opening file....

I can open the file as another profile on the Mac but it is missing all the linked files as Creative Cloud hadn't synced up fully.!!!

Crash results as below.

Process:               Adobe InDesign 2020 [858]

Path:                  /Applications/Adobe InDesign 2020/Adobe InDesign 2020.app/Contents/MacOS/Adobe InDesign 2020

Identifier:            com.adobe.InDesign

Version:               15.0.1.209 (15010)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign 2020 [858]

User ID:               951682015

 

Date/Time:             2020-02-27 09:05:15.677 +0000

OS Version:            Mac OS X 10.13.6 (17G11023)

Report Version:        12

Anonymous UUID:        C4014164-5155-5AED-3B3A-8F4DEB222D1B

 

 

Time Awake Since Boot: 370 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_CRASH (SIGSEGV)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib             0x00007fff63f8eb66 __pthread_kill + 10

1   libsystem_pthread.dylib         0x00007fff64159080 pthread_kill + 333

2   libsystem_c.dylib                      0x00007fff63e9c6fe raise + 26

3   DataBaseLib.dylib                     0x000000011313cbd7 0x11313a000 + 11223

4   DataBaseLib.dylib                     0x000000011313e6c5 0x11313a000 + 18117

5   DataBaseLib.dylib                     0x000000011313ded8 0x11313a000 + 16088

6   DataBaseLib.dylib                     0x000000011313e315 0x11313a000 + 17173

7   com.adobe.InDesign.AppFramework  0x00000001184fc1d2 0x11848f000 + 446930

8   com.adobe.InDesign.AppFramework  0x00000001184fbc85 0x11848f000 + 445573

9   com.adobe.InDesign.Application UI    0x000000011a15f41f 0x119fde000 + 1578015

10  com.apple.AppKit                    0x00007fff396c8ec6 -[NSApplication _doModalLoop:peek:] + 551

11  com.apple.AppKit                    0x00007fff398aeb8a __33-[NSApplication runModalSession:]_block_invoke_2 + 69

12  com.apple.AppKit                    0x00007fff398aeb32 __33-[NSApplication runModalSession:]_block_invoke + 83

13  com.apple.AppKit                    0x00007fff39d5c219 _NSTryRunModal + 100

14  com.apple.AppKit                    0x00007fff398aea23 -[NSApplication runModalSession:] + 133

15  com.adobe.dvaui.framework               0x000000010d1b43a7 dvaui::ui::OS_Dialog::ModalLoop() + 327

16  com.adobe.dvaui.framework               0x000000010d1b4067 dvaui::ui::OS_Dialog::RunModal() + 39

17  com.adobe.InDesign.DV_Widgets      0x0000000129c1efa3 0x129c15000 + 40867

18  WidgetBinLib.dylib                  0x000000010c453ab4 CDialog::WaitForDialog(short) + 100

19  com.adobe.InDesign.DV_Widgets      0x0000000129c1ef2b 0x129c15000 + 40747

20  com.adobe.InDesign.DV_Widgets      0x0000000129c1e6f4 0x129c15000 + 38644

21  com.adobe.InDesign.Application UI   0x000000011a0a6804 0x119fde000 + 821252

22  com.adobe.InDesign.Application UI   0x000000011a0a5b32 0x119fde000 + 817970

23  com.adobe.InDesign.Application UI   0x000000011a15e571 0x119fde000 + 1574257

24  com.adobe.InDesign.Application UI   0x000000011a15f3ba 0x119fde000 + 1577914

25  com.apple.AppKit                    0x00007fff3948b87d -[NSApplication run] + 812

26  com.adobe.exo.framework                  0x000000010f3cb8b8 exo::app::OS_AppBase::RunEventLoop() + 56

27  com.adobe.InDesign.AppFramework 0x00000001185ebe43 0x11848f000 + 1429059

28  com.adobe.InDesign.AppFramework 0x00000001185eaab9 0x11848f000 + 1424057

29  com.adobe.InDesign               0x000000010c10df69 main + 905

30  libdyld.dylib                               0x00007fff63e3e015 start + 1

.....

All,

I resolved the issue by initially running the Adobe Creative Cloud cleaner then just re-installing the MacOS!
Cmd + R on boot choose re-install and after it finished just re-installing the Creative Cloud App.
Me happy, user happy...

 

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Adobe Community Professional ,
Feb 27, 2020

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Upgrade your OS - and please don't post these on here - use Dropbox or similar.

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Community Beginner ,
Feb 27, 2020

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Thanks Derek but this is not an OS issue.
If you read the initial post, I can open In Design fine as another profile on the same Mac so its not the OS.
All Creative Cloud apps are up to date.

Apologies if the posting of the log wasn't acceptable; I was just doing as per other users that had posted this info in the forum.!

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Most Valuable Participant ,
Feb 27, 2020

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Is it only one file or all of them? The fact that it works on the same machine but with a different user profile is pointing to something unique in that user profile.

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Community Beginner ,
Mar 06, 2020

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All,

I resolved the issue by initially running the Adobe Creative Cloud cleaner then just re-installing the MacOS!
Cmd + R on boot choose re-install and after it finished just re-installing the Creative Cloud App.
Me happy, user happy...

 

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