In Design keeps crashing not initializing

New Here ,
Jan 22, 2021 Jan 22, 2021

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In Design keeps crashing after trying all troubleshooting options: cleared cache, tried fonts, etc. Only older version works. 

I´m running on Windows 10 Home, OS build 19041.746

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Most Valuable Participant ,
Jan 22, 2021 Jan 22, 2021

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What version are you trying to use? How much RAM do you have? 

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Adobe Community Professional ,
Jan 22, 2021 Jan 22, 2021

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Try resetting your preferences

Delete InDesign preferences with shortcuts
  1. Windows: Shift+Ctrl+Alt.
  2. Mac OS: Shift+Control+Option+Command.

 

If that doesn't work follow the instructions here

https://helpx.adobe.com/ie/indesign/kb/indesign-preferences-support-file-locations.html

 

If that doesn't work - try a hard reinstall - https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

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Hi there,

 

Sorry to hear about this trouble.  I am hopeful that the issue is fixed by the suggestions shared above. If not, please try the steps shared on this page ( https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag... ) and share your observations with us.

 

While performing each step, please make sure that InDesign and other Adobe apps are closed. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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