In desing crushing trying to open a file

New Here ,
May 29, 2021 May 29, 2021

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Help!!!!!

While working in in Design, program suddenly crushed. After reopening program I tried to open a file I wos workong on and I got an info, that the file may be corrupted. If I try to open it anyway In desing crushes a few seconds after despling a file content. Any ideas how I can repair a file?

I tried to open this file on another comp. The same.

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Try saving it as an IDML document.

I assume you have backup copies of your files.

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New Here ,
May 29, 2021 May 29, 2021

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I did, but before I can save or export In design crushes. I tried IDMarkz. It open a file. I can see it but created IDML files dosm't open. I got an info, that there is Mismatched tag nad ID can't open that file.

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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I wonder what's causing the crashes. Which version of InDesign and OS?

How much RAM and spare capacity on your hard disk?

Have you tried resetting the InDesign preferences? 

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New Here ,
May 29, 2021 May 29, 2021

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It looks like a corrupted it file, which I try to open cosing a crush. I have ID 15.3 (2020), OS Catalina and lots of free space on all HDs. I did try to reset preferences. No result 😕

 

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Adobe Community Professional ,
May 30, 2021 May 30, 2021

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It might be caused by a corrupt font. it might be worth isolating.

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Adobe Employee ,
Jun 20, 2021 Jun 20, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the helpful suggestions given earlier, I'd recommend you to follow the troubleshooting steps given on this help article(https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html) & let us know if it helps with the file related issues.

Hope it helps.

 

Regards,

Ashutosh

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