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in Indesign CC 2018: Elements from page go missing and have jumped to layers.

Guest
Mar 07, 2019 Mar 07, 2019

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I am working in a long document in Indesign CC 2018.

Text and graphics jump to layers and disappear off pages.

Not sure how to retrieve text and graphics so that they reappear on pages.

Not sure how to delete unnecessary layers.

Screen Shot 2019-03-07 at 10.36.30.png

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Community Expert ,
Mar 07, 2019 Mar 07, 2019

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Can you upgrade to the latest version of InDesign 2019?

Have you tried resetting the InDesign Preferences?

Set preferences in Adobe InDesign

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Guest
Mar 07, 2019 Mar 07, 2019

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I have reset preferences.

My company has not purchased 2019 as yet.

Please, what else can I do? Content keeps disappearing off pages. Layers keep appearing.

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Community Expert ,
Mar 07, 2019 Mar 07, 2019

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It's important to isolate if you have a corrupt file or if InDesign is the problem. Can you create a blank InDesign file and perform some similar operations to see if any of the problems repeat.

You might also want to check out this pageā€¦

Troubleshoot damaged InDesign documents

Saving as an IDML file might be one of your next steps (Section 4).

You mentioned that your company has not "purchased" InDesign 2019. Are you not subscribed to the Adobe Creative Cloud? If so, you can download the latest version for free.

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Community Expert ,
Mar 07, 2019 Mar 07, 2019

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Sounds like you may be working on a master page or some other sort of user error. While InDesign is far from bug-free, this type of thing doesn't generally happen by itself.

Beyond that, you're going to have to supply a lot more in the way of information and perhaps put your file on a dropbox folder and give us a link so we can examine it.

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Adobe Employee ,
Mar 11, 2019 Mar 11, 2019

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Hi Helen,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

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