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IND CC window does not close

Community Beginner ,
Oct 26, 2020

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Hi everyone,
my IND files can be closed correctly but the main window doesn't close with it. It freezes instead. Thus I always have to go all the way to „close immediately" > indesign > end. That means I have to restart the program from zero for editing my next indesign file.

Thanks for any good advice

UK

Adobe Community Professional
Correct answer by Eugene Tyson | Adobe Community Professional

Try resetting your preferences

Restore all preferences and default settings
  1. (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

 

Or try https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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IND CC window does not close

Community Beginner ,
Oct 26, 2020

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Copied

Hi everyone,
my IND files can be closed correctly but the main window doesn't close with it. It freezes instead. Thus I always have to go all the way to „close immediately" > indesign > end. That means I have to restart the program from zero for editing my next indesign file.

Thanks for any good advice

UK

Adobe Community Professional
Correct answer by Eugene Tyson | Adobe Community Professional

Try resetting your preferences

Restore all preferences and default settings
  1. (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

 

Or try https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

TOPICS
Bug

Views

32

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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Try resetting your preferences

Restore all preferences and default settings
  1. (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

 

Or try https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Oct 26, 2020 1
Community Beginner ,
Oct 26, 2020

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Thanks Eugene. 

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Did it work? Which one?

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Oct 27, 2020 0
Community Beginner ,
Oct 28, 2020

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  1. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

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Oct 28, 2020 1