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Hi all,
Im running Mac OS X Catalina 10.15.5, using last PDF2ID v. 2020 within Indesign CC (latest version). Since I installed PDF2ID (in february), i'm unable to convert PDF files and get benefits of this plug-in, because indesign is crashing during the process of the conversion.
I contacted Recosoft for their Help, they made their best, but they finaly said it's probly caused by a third-party extension in my System, but can't help more then that.
I tried this morning to start my computer without any extensions holding the MAJ-key at start-up.
This has not solve the problem. Still crashing.
Is there someone here that could help on the base of the crash log?
Here it is (first part of it only):
Process: Adobe InDesign 2020 [589]
Path: /Applications/Adobe InDesign 2020/Adobe InDesign 2020.app/Contents/MacOS/Adobe InDesign 2020
Identifier: com.adobe.InDesign
Version: 15.1.1.103 (15110)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe InDesign 2020 [589]
User ID: 501
Date/Time: 2020-06-26 10:32:24.403 +0200
OS Version: Mac OS X 10.15.5 (19F101)
Thanks!
Isabelle
{Renamed by MOD}
Hi Isabelle,
Sorry to hear about your experience. Crash log points to the PDF2ID extension. You have mentioned that app crashed after removing all the extensions. Please try the steps below and let us know how it goes:
**Please note that resetting prefer
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Hi Isabelle,
Sorry to hear about your experience. Crash log points to the PDF2ID extension. You have mentioned that app crashed after removing all the extensions. Please try the steps below and let us know how it goes:
**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.
Hope it helps.
Regards,
Ashutosh