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Indesign 15.1.1 crashing on Windows 10

New Here ,
Aug 18, 2020

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Hello,

I am an IT professional and I need to help an employee facing problems with Indesign 15.1.1. Below the employee's report:

"InDesign crashes any time I need to read the entire text of a coloured text box with inner spacing and try to expand it by using Ctrl + Alt + C."

 

Sorry for the bad English and I appreciate the support.

Thanks for responding. Please try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. Let us know how it goes. Thanks!

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Indesign 15.1.1 crashing on Windows 10

New Here ,
Aug 18, 2020

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Hello,

I am an IT professional and I need to help an employee facing problems with Indesign 15.1.1. Below the employee's report:

"InDesign crashes any time I need to read the entire text of a coloured text box with inner spacing and try to expand it by using Ctrl + Alt + C."

 

Sorry for the bad English and I appreciate the support.

Thanks for responding. Please try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. Let us know how it goes. Thanks!

TOPICS
Performance

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97

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Aug 18, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi there,

 

Sorry to hear about this. Would you mind sharing version of the OS?

Does it happen with a specific file or all?

Have you tried resetting preferences? If not, please try doing that. You may follow this help article to reset the preferences.

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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Aug 18, 2020 0
New Here ,
Aug 20, 2020

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Hi Ashutosh,

 

We tried to reset the preferences, but the error persists. And we tested the installation of previous versions of Indesign 15.1, but without success.

We use Indesign 15.1.1 and Windows 10 1903.

 

Sorry for the bad English and I appreciate the support.

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Aug 20, 2020 0
Adobe Employee ,
Aug 20, 2020

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Thank you for the response. Does it happen with a specific file only or with all files?

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Aug 20, 2020 0
Adobe Community Professional ,
Aug 20, 2020

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Did you try to update your ID to v15.1.2?

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Aug 20, 2020 0
New Here ,
Aug 24, 2020

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Hello Ashutosh,

This problem occurs in any file.

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Aug 24, 2020 0
New Here ,
Aug 24, 2020

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Hello George,

This version is not available on Creative Cloud. The latest version is still at 15.1.1

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Aug 24, 2020 0
Adobe Employee ,
Aug 26, 2020

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Thanks for responding. Please try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. Let us know how it goes. Thanks!

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Aug 26, 2020 0