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InDesign 15.1.1 freezes after start on Windows 10

New Here ,
Jul 24, 2020

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Hi everyone,

I've seen several posts about issues with InDesign freezing/crashing/just not working. I have now experienced this on my Windows 10 Home Build 18362. So what happens? I open the program and I can quite literally do NOTHING and within less than a minute it become unresponsive. I don't press anything, or do anything it just opens up, sits for a bit, and becomes unresponisve. I can't interact with it, minimize the window, or do anything. I literally have to open the Task Manager to force close it.

lorene36561185_0-1595648486483.png

It'll show this in the Task Manager. It will eat up a crap ton of  the CPU... sometimes even getting it to 100%. All the things I've tried:

 

Uninstalling / Reinstalling

Uninstalling and trying older versions

Closing program / Deleting the preferences from the Appdata folders / Restarting program

Uninstalling/deleting the old preferences/reinstalling

Going to the start up menu and using "Run as Administrator" (that causes it to crash faster)

Turning off Adobe Fonts in Creative Cloud

Turning off file sync / turning on file sync

Opening it from different places: the Start Menu, Creative Cloud Desktop, the .exe file itself

Opening it long enough to turn off the splash screen, closing and reopening

Pausing my antivirus software

Checking the permissions of the Preference folders (the ones in Users/AppData/Local and Roaming) and they were set to allow everything as far as I could tell.

 

The only things I've managed to do to get it to start are use different users on the computer. One was an admin, it took a moment to start but got started and seemed to work fine. Looking at the Task Manager it used far less resources and only had 2 to 3 Adobe CEP HTML Engines going at any one time. I went and tried an old standard user account that I haven't used in awhile, and loaded up InDesign on it. It seems that worked as well though it had more like a dozen or more Adobe CEP HTML Engines going and did eat up my CPU until it finally calmed down.

 

I don't believe it is an administrative issue, as using "Run as Adminsistrator" and using a non-admin account have worked. It seems to be something with this particular user account causes it to freeze. Does anyone have any ideas on how to fix it? Is there something I can to clear any lingering files attached to the user because I don't want to get rid of the user account or have to start all over with a new one.

 

Thanks in advance.

Hi Lorene,

 

So sorry to hear about this trouble. As you have already tried all the basic steps, it looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. 

 

Regards,

Srishti

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InDesign 15.1.1 freezes after start on Windows 10

New Here ,
Jul 24, 2020

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Hi everyone,

I've seen several posts about issues with InDesign freezing/crashing/just not working. I have now experienced this on my Windows 10 Home Build 18362. So what happens? I open the program and I can quite literally do NOTHING and within less than a minute it become unresponsive. I don't press anything, or do anything it just opens up, sits for a bit, and becomes unresponisve. I can't interact with it, minimize the window, or do anything. I literally have to open the Task Manager to force close it.

lorene36561185_0-1595648486483.png

It'll show this in the Task Manager. It will eat up a crap ton of  the CPU... sometimes even getting it to 100%. All the things I've tried:

 

Uninstalling / Reinstalling

Uninstalling and trying older versions

Closing program / Deleting the preferences from the Appdata folders / Restarting program

Uninstalling/deleting the old preferences/reinstalling

Going to the start up menu and using "Run as Administrator" (that causes it to crash faster)

Turning off Adobe Fonts in Creative Cloud

Turning off file sync / turning on file sync

Opening it from different places: the Start Menu, Creative Cloud Desktop, the .exe file itself

Opening it long enough to turn off the splash screen, closing and reopening

Pausing my antivirus software

Checking the permissions of the Preference folders (the ones in Users/AppData/Local and Roaming) and they were set to allow everything as far as I could tell.

 

The only things I've managed to do to get it to start are use different users on the computer. One was an admin, it took a moment to start but got started and seemed to work fine. Looking at the Task Manager it used far less resources and only had 2 to 3 Adobe CEP HTML Engines going at any one time. I went and tried an old standard user account that I haven't used in awhile, and loaded up InDesign on it. It seems that worked as well though it had more like a dozen or more Adobe CEP HTML Engines going and did eat up my CPU until it finally calmed down.

 

I don't believe it is an administrative issue, as using "Run as Adminsistrator" and using a non-admin account have worked. It seems to be something with this particular user account causes it to freeze. Does anyone have any ideas on how to fix it? Is there something I can to clear any lingering files attached to the user because I don't want to get rid of the user account or have to start all over with a new one.

 

Thanks in advance.

Hi Lorene,

 

So sorry to hear about this trouble. As you have already tried all the basic steps, it looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. 

 

Regards,

Srishti

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Jul 24, 2020 0
Most Valuable Participant ,
Jul 25, 2020

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What are the system specs? RAM, Processor, SSD or mechanical drive.

Are you opening files that use a document fonts folder?

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Jul 25, 2020 0
New Here ,
Jul 25, 2020

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OS: Window 10 Home

Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)

The C drive is an SSD.

32GB of RAM

 

I'm not even opening a files. I can open a new untitled document and it'll freeze. I can open it, do nothing, and it freezes. So I can't tell you if any file uses a document font folder, because I don't even need a file to open to freeze it. I should also note, that the account that is having issues is a local account. I forgot that Windows 10 has the local accounts and then the other accounts that are linked to a Microsoft account. However, the old user I talked about before that also worked (that wasn't an admin) is also a Local Account. So it might not matter much.

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Jul 25, 2020 0
Adobe Employee ,
Jul 26, 2020

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Hi Lorene,

 

So sorry to hear about this trouble. As you have already tried all the basic steps, it looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. 

 

Regards,

Srishti

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Jul 26, 2020 0