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InDesign 15.1.1 not responding while working on macOS 10.15.6

New Here ,
Aug 23, 2020

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Hi there,

 

I have an issue with InDesign hanging seemingly randomly when I open some indd files, add files to book file, run preflight on a book and export to PDF. It doesn't appear to be document related as it works if I force quit and try the process again, and doesn't always happen, but it does occur often. The hanging will happen for around 5-15 minutes. InDesign reads as "Application not responding" during the crash/hanging period and then carries on fine after some time.

 

I've tried resetting properties. I've now also tried doing a fresh install.

 

SETUP:

MACOSX 10.15.6

SSD

2,5 GHz Dual-Core Intel Core i5

8 GB 1600 MHz DDR3

InDesign 2020 15.1.1

 

 

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InDesign 15.1.1 not responding while working on macOS 10.15.6

New Here ,
Aug 23, 2020

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Hi there,

 

I have an issue with InDesign hanging seemingly randomly when I open some indd files, add files to book file, run preflight on a book and export to PDF. It doesn't appear to be document related as it works if I force quit and try the process again, and doesn't always happen, but it does occur often. The hanging will happen for around 5-15 minutes. InDesign reads as "Application not responding" during the crash/hanging period and then carries on fine after some time.

 

I've tried resetting properties. I've now also tried doing a fresh install.

 

SETUP:

MACOSX 10.15.6

SSD

2,5 GHz Dual-Core Intel Core i5

8 GB 1600 MHz DDR3

InDesign 2020 15.1.1

 

 

{Renamed by MOD}

TOPICS
Performance

Views

87

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Aug 23, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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If you've deleted your ID preferences and cache and you still have problems, I recommend uninstalling InDesign itself and then reinstalling from Creative Cloud app. I also assume you've restarted your computer somewhere along the line, yes?

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Aug 23, 2020 1
New Here ,
Aug 23, 2020

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Hi Scott,

 

Yes, unfortunately this issue has persisted for about two months now, through many system reboots - and even the InDesign update. 

 

I will try and do an unistall and reinstall via the CC app and let you know if continues to hang.

 

Many thanks for the troubleshooting.

 

Kind regards

Scott

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Aug 23, 2020 0
New Here ,
Aug 23, 2020

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Unfortunately the issues still persists after a fresh reinstall.

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Aug 23, 2020 0
Adobe Employee ,
Aug 26, 2020

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Hi Scott,

 

Sorry to hear about your experience. I see you have tried reinstalling the app which did not help. I'd request logging into root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go Utilities Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

Let us know if it makes a difference.

 

Regards,

Ashutosh

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Aug 26, 2020 1
New Here ,
Aug 28, 2020

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Hi Ashutosh,

 

Thank you very much for your assistance.  I will give that a try today and see if it is a permissions issue and report back as soon as possible.

 

Kind regards

Scott

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Aug 28, 2020 0
New Here ,
Aug 30, 2020

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Hi Ashutosh,

 

I'm afraid there's no difference with Root user enabled. 

 

Not sure if this make any difference but I've noticed the CEPhtml Engine not responding during the hang time in the Activity monitor.

 

Screenshot 2020.png

 

Kind regards

Scott 

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Aug 30, 2020 0
Adobe Employee ,
Sep 11, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for InDesign 2020 (v 15.1.2) which contains some stability fixes. If you are not already on v15.1.2, then we recommend you to update to latest version and let us know how it goes.

 

Regards,

Srishti

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Sep 11, 2020 0