Highlighted

InDesign 15.1 crashes on while launching on Windows 10

New Here ,
Jun 22, 2020

Copy link to clipboard

Copied

After upgrading to InDesign 15.1, launching the application hangs briefly upon opening then crashes.  This happens when opening stand-alone or opening an indd file from Windows Explorer.

The CopyPlugin VBS errors because it says InDesign 15.0 is not installed.

Uninstalling v15.1 and installing v15.0 then upgrading v15.0.3 resolves the problem.

Cannot upgrade to v15.1.

 

{Renamed by MOD}

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

 

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

 

Also, please send the following information to santalwa@adobe.com :

  • Reproducible Steps – What were you doing when InDesign issue occurred?
  • Video recording of the issue?


Sanyam Talwar

Topics

Performance

Views

80

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

InDesign 15.1 crashes on while launching on Windows 10

New Here ,
Jun 22, 2020

Copy link to clipboard

Copied

After upgrading to InDesign 15.1, launching the application hangs briefly upon opening then crashes.  This happens when opening stand-alone or opening an indd file from Windows Explorer.

The CopyPlugin VBS errors because it says InDesign 15.0 is not installed.

Uninstalling v15.1 and installing v15.0 then upgrading v15.0.3 resolves the problem.

Cannot upgrade to v15.1.

 

{Renamed by MOD}

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

 

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

 

Also, please send the following information to santalwa@adobe.com :

  • Reproducible Steps – What were you doing when InDesign issue occurred?
  • Video recording of the issue?


Sanyam Talwar

Topics

Performance

Views

81

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 22, 2020 0
Adobe Employee ,
Jun 23, 2020

Copy link to clipboard

Copied

Hi Thomas,

 

Sorry to hear about your experience. I'd recommend using Creative Cloud Cleaner Tool to remove the existing installation of the app and install a fresh copy. Also, please make sure OS & GPU is updated to the latest version. Let us know how it goes.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2020 0
Adobe Employee ,
Jun 23, 2020

Copy link to clipboard

Copied

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

 

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

 

Also, please send the following information to santalwa@adobe.com :

  • Reproducible Steps – What were you doing when InDesign issue occurred?
  • Video recording of the issue?


Sanyam Talwar

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2020 0
New Here ,
Jul 01, 2020

Copy link to clipboard

Copied

@sanyamt 

Thank you.  I applied the latest update (15.1.1) and that resolves the issue.  I'm unsure the subversion as InDesign About and Creative Cloud only lists the version as 15.1.1

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 01, 2020 0
New Here ,
Aug 05, 2020

Copy link to clipboard

Copied

Hi, How about for OSX Catalina 10.15.6?

Updated to InDesign to 15.1.1, After the bouncing icon at the dock when you click launch... it just freezes then  completely stop moving. Never made it to the actual splash screen launch. So, I exit by force quitting the app. It won't launch again until I do a restart. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 05, 2020 0