Highlighted

InDesign 15.1 crashing on stock template (Windows 10)

New Here ,
Jun 22, 2020

Copy link to clipboard

Copied

Hey everyone,

I downloaded this template but when I try to use it, ID either crashes immediately or a few minutes into editing. I've tried deleting recovery files, uninstalling/reinstalling ID, and fixing font errors/saving the file without them, but nothing seems to work. Any advice would be greatly appreciated!

TOPICS
Performance

Views

55

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

InDesign 15.1 crashing on stock template (Windows 10)

New Here ,
Jun 22, 2020

Copy link to clipboard

Copied

Hey everyone,

I downloaded this template but when I try to use it, ID either crashes immediately or a few minutes into editing. I've tried deleting recovery files, uninstalling/reinstalling ID, and fixing font errors/saving the file without them, but nothing seems to work. Any advice would be greatly appreciated!

TOPICS
Performance

Views

56

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 22, 2020 0
Adobe Community Professional ,
Jun 23, 2020

Copy link to clipboard

Copied

Hi Alex,

best export the document to IDML.

Open the IDML file as document and save to a new name.
Work on with the new document.

 

Regards,
Uwe Laubender

( ACP )

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2020 0
New Here ,
Jun 23, 2020

Copy link to clipboard

Copied

Is there a way to preserve the font/paragraph styles when doing that?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2020 0
Adobe Employee ,
Jun 23, 2020

Copy link to clipboard

Copied

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

 

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

 

Also, please send the following information to santalwa@adobe.com :

  • Reproducible Steps – What were you doing when InDesign issue occurred?
  • Video recording of the issue?
  • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

 


Sanyam Talwar

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2020 0
Adobe Community Professional ,
Jun 23, 2020

Copy link to clipboard

Copied

Hi Alex,

yes, the IDML-roundtrip will provide all the styles in the document.

( As long as the purchased template document is not corrupt. )

 

Regards,
Uwe Laubender

( ACP )

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2020 0