Highlighted

InDesign 16.0 crashes on startup

New Here ,
Nov 17, 2020

Copy link to clipboard

Copied

Since yesterday, InDesign crashes immediately (Win 10 64bit) when starting.

All other applications in the suite work perfectly. This is the crash report:

 

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFED5C99D30"

 

What can I do?

 

TOPICS
Bug

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

InDesign 16.0 crashes on startup

New Here ,
Nov 17, 2020

Copy link to clipboard

Copied

Since yesterday, InDesign crashes immediately (Win 10 64bit) when starting.

All other applications in the suite work perfectly. This is the crash report:

 

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFED5C99D30"

 

What can I do?

 

TOPICS
Bug

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 17, 2020 0
Adobe Community Professional ,
Nov 18, 2020

Copy link to clipboard

Copied

Hi Alex,

first thing you could try:

 

[0] Make sure that InDesign is not running; check the Task Manager of your Windows 10 system.

[1] Save or rename the InDesign cache and the InDesign preferences folders.

[2] Remove InDesign cache and InDesign preferences

[3] Start InDesign 2020 version 16.0

 

To access and see the folders where cache and preferences live, activate "Invisible Elements" in the "View" tab of your file explorer in Windows 10. On your German Windows this is tab "Ansicht" and option "Ausgeblendete Elemente". Enable "Ausgeblendete Elemente" so that folder AppData is showing up.

 

To navigate to the InDesign preferences folder:

[UserName] > AppData > Roaming > Adobe > InDesign > Version 16.0

 

To the InDesign cache folder:

[UserName] > AppData > Local > Adobe > InDesign > Version 16.0

 

If removing preferences and cache will not help:
Uninstall and re-install InDesign through the Creative Cloud Desktop Application.

 

Regards,
Uwe Laubender

( ACP )

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
New Here ,
Nov 27, 2020

Copy link to clipboard

Copied

Hi Uwe,

 

I've followed the steps but unfortunately InDesign still crashes.

All other programs in the Creative Suite work perfectly.

What else could i try?

 

Regards,

Alex

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 27, 2020 0
Adobe Community Professional ,
Nov 27, 2020

Copy link to clipboard

Copied


I suggest you unistall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall InDesign again. If that doesnt solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 27, 2020 1
Adobe Employee ,
32m ago

Copy link to clipboard

Copied

Hi there,

 

sorry to hear about your experience. Please try the troubleshooting steps given on this help article(https://helpx.adobe.com/in/indesign/kb/crash-on-launch.html) & let us know if it helps you out.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
32m ago 0