InDesign 16.2.1 crashes at startup

[Pyty0101]

Every time I start InDesign (16.2.1) it crashes at startup. I couldn't find a sollution online. Does anyone know what the problem might be? I've already uninstalled InDesign and reinstalled. Unfortunately it didn't help. 

Is this a known problem? Any tips what I can do?

[vladan saveljic]

try to delete InDesign preferences

Using a keyboard shortcut:

1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

[vladan saveljic]

try to delete InDesign preferences

Using a keyboard shortcut:

1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

[vladan saveljic]

Using a keyboard shortcut:

1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

[Pyty0101]

Thank you for the suggestion Vladan. Unfortunately this didn't work 😞

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. In addition to the suggestion given by @vladan saveljic , I'd request you to try the troubleshooting steps given on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...). Let us know if they help.

Regards,

Ashutosh

[Pyty0101]

Ashutosh, thank you for the suggestion. Unfortunately this didn't work aswell 😞

[vladan saveljic]

What is your operating system?

[Pyty0101]

It's on Big Sur (11.2.3)

[Huy5E38]

Hi, I have been Experiencing the same problem for the last few days. It is continously freezing and I cannot do anything as well

[Huy5E38]

It actually worked yesterday after I updated the latest mac verson and then starts freezing again today 😄

[Huy5E38]

Here Is What happening. My mouse is actually spinning around which is not the arrow in the recorded video.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. Have you tried resetting preferences of the app?

If not, please try following this help article to do that. Let us know how it goes.

Regards,

Ashutosh