InDesign 16.2.1 crashes at startup

New Here ,
May 17, 2021 May 17, 2021

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Every time I start InDesign (16.2.1) it crashes at startup. I couldn't find a sollution online. Does anyone know what the problem might be? I've already uninstalled InDesign and reinstalled. Unfortunately it didn't help. 

 

Is this a known problem? Any tips what I can do?

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Bug, Performance

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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try to delete InDesign preferences

Using a keyboard shortcut:
  1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Thank you for the suggestion Vladan. Unfortunately this didn't work 😞

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the suggestion given by @vladan saveljic , I'd request you to try the troubleshooting steps given on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...). Let us know if they help.

 

Regards,

Ashutosh

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Ashutosh, thank you for the suggestion. Unfortunately this didn't work aswell 😞

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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What is your operating system?

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New Here ,
Jun 15, 2021 Jun 15, 2021

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LATEST

It's on Big Sur (11.2.3)

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Hi, I have been Experiencing the same problem for the last few days. It is continously freezing and I cannot do anything as well

 

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New Here ,
Jun 10, 2021 Jun 10, 2021

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It actually worked yesterday after I updated the latest mac verson and then starts freezing again today 😄

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Here Is What happening. My mouse is actually spinning around which is not the arrow in the recorded video.

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

Sorry to hear about your experience. Have you tried resetting preferences of the app?

If not, please try following this help article to do that. Let us know how it goes.

 

Regards,

Ashutosh

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