InDesign 16.2.1 freezes on startup (Windows 10 Pro) during "Starting up Service Registry"

Community Beginner ,
May 21, 2021 May 21, 2021

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It doesn't actually "freeze", since the CPU consumption remains very high, but it just says there forever. Tried leaving it for 2h and still no progress.

Computer has a Intel(R) Core(TM) i7-7700HQ CPU  with 32 Gb RAM. OS: Windows 10 Pro (build 19042.804)

 

Things I've tried:

- Uninstalling and reinstalling, with and without deleting the AppData InDesign folders

- Trying to apply the SING folder solution (the folder doesn't exist)

- Removing all unavailable printers, removing all printers leaving just Microsoft's Print to PDF, running with no printers configured. 

- Running as an Administrator

- Running in Windows 7/8 compatibility mode

- Disconnecting all network shares

 

In all of the above, the behavior remained the same.

 

(I'm using the InDesign that's part of a full CS subscription, FWIW)

Any other ideas could try?  

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Community Beginner , May 22, 2021 May 22, 2021
Managed to fix it using another thing I read out there:1) Create a new user account2) Log in and start InDesign3) Log out and back to the old account4) Replace completely the AppData\Adobe\Indesign folders of the old account with the new one, in both the Local\ and Roaming\ profiles. Seriously, Adobe, to have this kind of behavior in this kind of software is simply unacceptable. Fix your stuff.

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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How much spare disk capacity do you have?

Have you tried resetting the InDesign preferences?

Do you have any third-party applications, such as a font manager, installed?

Maybe you should uninstall InDesign using the Adobe Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
May 22, 2021 May 22, 2021

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Thanks for replying. 

- Free space:. About 100 Gb. 

- I'm not sure what you mean by resetting the InDesign preferences - I uninstalled the whole thing so I guess that covers it.

- No, no font managers

- CC Cleaner Tool : Tried it, uninstalled and re-installed InDesign - same result.

 

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Community Beginner ,
May 22, 2021 May 22, 2021

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FWIW:

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Community Beginner ,
May 22, 2021 May 22, 2021

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And this is what it has open.,  (The crash error log referred to though is empty, unfortunately)

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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You could do with freeing more disk space.

 

By the way, to reset the InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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Community Beginner ,
May 22, 2021 May 22, 2021

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From my understanding, deleting the AppData folders has the same effect as the above, so I've already tried it.

https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html 

 

 

 

 

 

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Community Beginner ,
May 22, 2021 May 22, 2021

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Managed to fix it using another thing I read out there:

1) Create a new user account

2) Log in and start InDesign

3) Log out and back to the old account

4) Replace completely the AppData\Adobe\Indesign folders of the old account with the new one, in both the Local\ and Roaming\ profiles.

 

Seriously, Adobe, to have this kind of behavior in this kind of software is simply unacceptable. Fix your stuff.

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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You are not talking to Adobe, we are just volunteers who try and help other users like you.

It doesn't help if you're rude.

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Community Beginner ,
May 22, 2021 May 22, 2021

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A lot must have changed while I wasn't looking if saying "fix your stuff, Adobe. This is unacceptable" is considered now rude.  Excuse me? This is not some $30 shareware program from a just-graduated developer. For the money that I'm paying I certainly do expect this crappy software to be able to at least START, and hopefully, do some useful work after that. It's already enough that I have to put up with all the rest of the crap and crashes once it does start. So yes, Adobe, fix your stuff. 

 

I am aware that this is a community-driven forum, but I'm also aware that the forums ARE monitored by Adobe.


And unless the rules of English have also changed while I wasn't looking, if someone says "Adobe, blah blah blah", it means two things: 1) He's talking to Adobe.  2) He's not talking to you, unless you're called Adobe or are an Adobe employee, which doesn't seem to be the case. If you take offense at something not addressed to you, you should really think why that is so.

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